Operations Manager

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bayshore HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1966

🏥 Healthcare

🏛️ Government

🤝 B2B

Healthcare • Government • B2B

Bayshore HealthCare is a Canadian home and community healthcare services provider (founded 1966) focused on helping people—especially seniors—live independently with in-home care and clinical support. Services listed include personal care, in-home nursing, dementia care, infusion and injection services, pharmacy network/distribution, therapy & rehab (physiotherapy, occupational therapy, speech pathology), paediatric programs, clinical trials support, patient assistance programs, insurer & employer services (case management, return-to-work, residential rehab, healthcare navigation), and government-funded care/contracted government healthcare services. The company also offers a digital platform (Bayshore Digital Gateway) and various care management and post-acute/community rehab solutions.

📋 Description

• Oversee the day-to-day operations of the business under the direction of the Director • Manage the administrative and recruitment teams • Support risk management activities, internal auditing programs, performance metrics, ISO audits, and business development/marketing activities • Develop, implement, and optimize operational workflows, policies, and procedures • Support and facilitate a positive workplace culture • Motivate and manage administrative and/or recruitment team performance, including field staff performance • Analyze operational data and identify trends to improve operational effectiveness • Support budgeting, forecasting, and financial performance monitoring • Collect required reports for Management Review meetings • Reconcile invoices and support accounts payable approval workflows • Assist with business development and marketing activities • Support virtual office operations, including resources, scheduling, training, and workload coordination • Implement performance metrics frameworks and follow up on actions from internal audits and Management Reviews • Lead, mentor, and support administrative staff • Coordinate training programs and ensure staff competency in operational processes • Foster accountability, communication, and continuous improvement • Support client satisfaction through timely communication, reporting, and quality oversight • Participate in quality activities and continuous improvement initiatives under the company’s Quality Management System • Participate in proactive Health & Safety activities and notify the Supervisor of risks or concerns • Complete Accident Reports for injured direct reports within 24 hours • Maintain confidentiality of client and corporate information • Adhere to Bayshore Policies and Procedures • Report to the Director; directly manage the Contracts Manager and Recruitment Manager; support Field Staff as required • Complete other tasks as requested

🎯 Requirements

• Completion of a bachelor’s degree in a health or business-related field • At least five years of progressively responsible recent experience in office management • At least two years of experience at a supervisory level • Strong record of performance • Knowledge of/exposure to business operations, business development, financial management, and human resources • Exceptional interpersonal skills • Ability to manage difficult situations objectively and consistently • Ability to work independently and as part of a team • Excellent coaching skills and commitment to continual learning • Above-average communication and problem-solving skills • Strategic, high-energy, and positive approach • Strong ethics and ability to build relationships • Internal candidates with less academic preparation must have a demonstrated record of achievement relating to accounting and office management, above-average initiative, and a solid history of performance

🏖️ Benefits

• Full-Time employment • Remote work arrangement • Ongoing internal and/or external continuing education activities • Training programs and staff competency development • Three-month probationary period for successful internal candidates