RV Technical Support Specialist

Job not on LinkedIn

🕒 September 8

🤠 Texas – Remote

🤠 Texas – Remote

💵 $20 - $30 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brown & Brown Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

💸 Finance

🛡️ Insurance

Finance • Insurance

Brown & Brown Insurance is one of the largest independent insurance brokerages globally, providing a comprehensive range of risk management solutions. Established in 1939, the company offers personal and business insurance, employee benefits, and various national programs. Brown & Brown is committed to diversity, inclusion, and belonging, fostering a culture that values talent and experience. With over 500 locations, the company is well-positioned to meet the diverse needs of its clientele and is listed on the New York Stock Exchange under the ticker BRO. The firm's strategic focus on mergers and acquisitions highlights its disciplined growth strategy.

📋 Description

• Answer incoming customer calls with clear, empathetic, and professional phone support • Make outbound calls to customers in queue, service facilities, and other departments • Manage the call queue effectively • Maintain a calm and patient demeanor with frustrated customers • Guide customers through troubleshooting operational issues with their RVs • Document customer interactions and resolutions accurately in appropriate systems • Communicate program coverage to callers and answer questions thoroughly • Stay up to date with RV brands, models, and configurations • Understand differences between travel trailers, fifth wheels, Class A/B/C motorhomes, toy haulers, and camper vans

🎯 Requirements

• Proficient with Microsoft Office Suite and industry standard web applications • Ability to maintain a high level of confidentiality • Knowledge of RVs and roadside assistance • ASE/RVTI/MFG certified or equivalent desired but not required • 1-3 years’ experience in a similar position • Previous experience in the automotive or RV industry, such as RV repair technician, technical support agent, service advisor, parts person, or warranty administrator • Deep understanding of RV components, systems, and construction • Strong knowledge of slide-out functions and leveling jacks • Strong knowledge of 110V and 12V electrical systems, battery charging, and power distribution • Knowledge of RV maintenance, including winterization and de-winterization • Knowledge of touch control systems and electronic components • Knowledge of RV appliances and systems, including refrigerators, air conditioners, stoves, furnaces, water heaters, LP gas systems, fresh/grey/black tanks, and generators • Strong knowledge of braking systems, tires, wheels, hubs, and suspensions • Strong knowledge and understanding of RV chassis and structural types • Strong knowledge of gas, diesel, and electric powertrains, chassis, and drivetrains • Knowledge of RV brands, models, configurations, and RV types

🏖️ Benefits

• Medical/Rx • Dental • Vision • Life Insurance • Disability Insurance • ESPP • 401k • Student Loan Assistance • Tuition Reimbursement • Free Mental Health & Enhanced Advocacy Services • Paid Time Off • Holidays • Preferred Partner Discounts