IT Support Specialist

Job not on LinkedIn

🕒 August 26

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $22 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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New Charter Technologies

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

New Charter Technologies is a leading platform comprised of high-performing Managed Service Providers (MSPs) across North America, specializing in IT solutions for small and medium-sized businesses. They offer a comprehensive range of services including IT managed services, co-managed IT, consulting, outsourcing, and advanced cybersecurity. Their mission is to transform clients' IT needs from a necessary expense into a strategic advantage, leveraging modern technology and personalized service to enhance business productivity and innovation.

📋 Description

• Provide Level 1 and Level 2 remote technical support to clients • Work effectively within a team structure • Implement and provide support for business-class hardware/software • Work within a ticketing system and maintain a ticket queue • Maintain thorough, accurate, and up-to-date client documentation • Maintain up-to-date records of work performed on trouble tickets • Maintain a high level of customer satisfaction • Communicate effectively with users to provide updates on trouble tickets • Maintain appropriate industry skills and certifications

🎯 Requirements

• Strong customer service skills • Experience troubleshooting Microsoft Desktop systems and applications in a professional environment • 2+ years experience in an IT help desk or desktop support environment or equivalent educational experience • Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, Microsoft Windows Desktop/Server) • Knowledge of basic networking principles, including TCPIP, DNS, DHCP, LAN/WAN • Experience troubleshooting standard hardware issues and running diagnostics • Understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.) • Basic Apple, Mac OS, and iOS troubleshooting experience is a plus • Demonstrable ability to quickly learn and support various business applications • Associate or Bachelor degree in a technology-related field is preferred • 1-3 years customer service experience

🏖️ Benefits

• Health Insurance • Dental Insurance • Vision Insurance • Responsible Time Off (RTO)