Member Resolution Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇨🇦 Canada – Remote

💵 $58.6k - $73.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BCAA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

🚘 Automotive

✈️ Travel

Insurance • Automotive • Travel

BCAA is the most trusted organization in British Columbia, serving 1 in 3 households with a range of industry-leading products including home, auto, travel, and life insurance. Additionally, BCAA provides roadside assistance, car sharing services, and full auto repair services through its Auto Service Centres. The organization is recognized as a BC Top Employer and stands out as one of BC's most trusted brands.

📋 Description

• Take ownership of member claims from start to finish • Investigate vehicle damage and incidents, determine liability, and coordinate next steps • Partner with ICBC, Fleet, and Member Services teams to support repairs and resolve claims • Communicate with members throughout the claims process • Manage escalated member concerns and identify solutions balancing member needs with business objectives • Review accident and damage reports and maintain accurate documentation • Conduct investigations into unreported vehicle damage • Coordinate damage fee recoveries, payment arrangements, and claim-related follow-up • Support billing, member registrations, reimbursements, fleet follow-ups, and administrative activities • Identify opportunities to improve processes, reduce costs, and enhance the member experience • Contribute to projects and initiatives supporting Evo’s growth and success

🎯 Requirements

• A diploma in Business Administration or a related field, or an equivalent combination of education and experience • Three or more years of experience in claims, customer service, operations, administration, or a related field • Experience working with automobile insurance claims is considered an asset • Exceptional verbal and written communication skills • Strong problem-solving, analytical, and decision-making abilities • Experience managing competing priorities and meeting deadlines in a fast-paced environment • Confidence handling difficult conversations and resolving conflicts professionally • Intermediate proficiency with Microsoft Office applications, including Outlook, Word, and Excel • Experience using CRM systems and maintaining accurate records • Collaborative mindset, strong sense of ownership, and commitment to continuous improvement • Ability to accommodate changing scheduling requirements as business needs evolve

🏖️ Benefits

• Performance bonus target of 5%, with the opportunity to earn up to 9% • BCAA benefits • Learning and growth opportunities • Career advancement and personal development programs • Wellness account • Flexfits Benefits Program • Health care spending account • Pension plan • Other perks and programs to help build personal wealth • BCAA membership with access to deals and discounts • Accessible, inclusive employment support