Research and Insights Specialist

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $74.8k - $116.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 9%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 200 days.

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BCLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1985

🏥 Healthcare

🏨 Hospitality

🎲 Gambling

Healthcare • Hospitality • Gambling

BCLC is the Province's gambling and entertainment company, managing casino, lottery, bingo, and sports betting operations in British Columbia for over 35 years. The company has generated $28 billion for the province, funding essential services like healthcare, education, and community programs. BCLC emphasizes responsible gambling, offering educational resources while also engaging employees in charitable activities within the community.

📋 Description

• Initiate, design, coordinate, and execute quantitative and qualitative research initiatives for iGaming • Manage research activities from project scoping and research design through fieldwork, analysis, reporting, and delivery of findings • Facilitate focus groups, one-on-one interviews, and online discussion boards • Develop and program surveys • Analyze and interpret quantitative and qualitative data to identify meaningful insights • Identify research needs and determine customer insight objectives with internal teams • Provide actionable, data-driven insights and recommendations supporting strategic initiatives and business plans • Analyze customer feedback across touchpoints and product categories • Transform customer feedback into information supporting business processes and strategies • Develop reports and communication methods to share customer insights • Combine surveys, data analytics, and secondary sources into unified business views • Apply leading industry research and insight practices • Manage partnerships with external research suppliers across design, fieldwork, analysis, and reporting • Participate in self-development and knowledge transfer

🎯 Requirements

• Post-secondary degree or diploma in a relevant discipline, including business economics, statistics and/or research • 3 to 5 years of progressively responsible experience in market or customer research • Experience analyzing data using statistical tools such as Qualtrics • Experience designing reporting solutions including dashboards, portals, and report objects • Experience in the iGaming industry • Working knowledge of Qualtrics, Microsoft Excel, PowerPoint and other research/analysis tools • Ability to analyze survey data, cross-tabulations, and differences between customer segments • Strong quantitative and qualitative analytic skills • Strong time management, multitasking, and project management skills • High degree of accuracy and attention to detail • Ability to act on own initiative, exercise sound judgment, and prioritize work • Excellent communication and presentation skills • Ability to simplify complex information • Minimum age of 19 • Legally eligible to work in Canada

🏖️ Benefits

• Most jobs can be done remotely while residing in BC • Flexible working model supporting work-life integration • 37.5 hour work week • Robust wellness programs supporting physical, mental, social, financial and career well-being • Play It Forward volunteer hours each year • Inclusive environment • Interview accommodation available

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