Field Service Specialist – Allergy Diagnostics

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🔥 34 minutes ago

🇨🇦 Canada – Remote

💵 $45k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 15%

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MADx – Macro Array Diagnostics GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

MADx – Macro Array Diagnostics GmbH is an Austrian medtech company that develops and commercializes molecular immunodiagnostic tests, laboratory analyzers and cloud-based analysis software for allergy (IgE) and food-intolerance (IgG) diagnostics. The company offers multiplex ELISA-based test kits (ALEX, FOX), benchtop and high-throughput instruments (ImageXplorer, MAX 45k) and real-time cloud analytics (RAVEN/RAPTOR), emphasizing molecular specificity, big-data connectivity and regulatory compliance (IVDR, ISO 13485). MADx serves laboratories, clinics, doctors and distributors worldwide, positioning itself as a leader in molecular allergy diagnostics.

📋 Description

• Perform preventive maintenance and repairs on MADx instruments and systems at customer sites across Canada and the US • Diagnose and resolve hardware, software and network issues; carry out repairs and coordinate on complex cases • Install new equipment on site and guide customers through onboarding, including installation and performance qualification, verification, validation and required documentation • Train laboratory staff on proper use and operation • Serve as first point of contact by phone, email, chat and tickets • Collaborate with Sales, Product Management, Marketing and Customer Support from pre-sales through ongoing service • Share field insights for account planning, product launches and customer communication • Document cases and service work in the CRM according to SLAs • Maintain the knowledge base, including FAQs, troubleshooting guides and templates • Ensure equipment meets applicable quality standards and Health Canada/regulatory requirements • Identify recurring issues, suggest usability and feature improvements, and test new software releases • Support sales evaluations and demos with technical expertise • Represent MADx at trade shows and conferences across North America

🎯 Requirements

• Based in Quebec (e.g., Greater Montreal) or Ontario (e.g., Greater Toronto Area, Ottawa), within reasonable reach of a major airport • A college diploma (e.g., DEC) or bachelor’s degree in electronics, biomedical engineering technology, mechatronics or a related field, or equivalent military or technical training • 5+ years of hands-on experience maintaining and repairing laboratory or clinical diagnostic equipment • Experience ideally in the medical device or laboratory industry; experience gained in any country counts • Experience supporting instrument installation, validation or verification in clinical or laboratory settings is a strong asset • Strong technical aptitude and ability to troubleshoot complex systems • Self-motivated, solutions-oriented mindset and high degree of initiative • Excellent communication skills and collaborative approach • Willingness to travel extensively, approximately 50%, across Canada and the US, including overnight stays • Valid driver’s license and clean driving record • Valid passport, or ability to obtain one, for travel to the US • Ability to lift up to 25 kg and work in laboratory environments • Professional English skills • French language skills are a strong asset; Spanish is a plus

🏖️ Benefits

• A full-time, home-based role with real ownership and meaningful responsibility from day one • An international team that cares as much about veterinary patients as human ones • A culture where questions, ideas and pushback are genuinely welcome • A workplace built on sustainability, equity, diversity, inclusion and mutual respect • Extended health, dental and vision coverage and life insurance • 25 days of paid vacation plus statutory holidays • Mileage reimbursement • All technical equipment you need • Full coverage of travel expenses • Bonus eligibility

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