Customer Service Representative III

🕒 6 days ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1897

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 $24M Grant on 2020-07

Healthcare • Manufacturing • Healthcare Insurance

BD (Becton, Dickinson and Company) is a global medical technology company dedicated to advancing the world of health. It focuses on developing innovative technologies, services, and solutions to improve safety and efficiency in healthcare. BD offers a wide range of products including medication management solutions, surgical solutions, cervical cancer screening, drug delivery systems, and laboratory services. The company is also involved in infection risk management and provides advanced clinical insights to enhance patient outcomes. With a commitment to global health sustainability and social investing, BD is a leader in healthcare technology and services worldwide.

📋 Description

• Create, manage, and maintain ERP system requests supporting end-to-end order fulfillment • Handle customer service, manual allocation, electronic order error correction, order creation, and order inquiries • Receive, review, and input customer orders from approved contact methods • Validate orders before creation and correct details to prevent downstream errors • Manage short supply situations, backorders, and manual allocations with Supply Chain • Input and manage exception or specialty product orders, including credits, rebills, and returns • Collaborate with Supply Chain and Commercial Operations partners on on-time delivery, promotions, and product launches • Provide professional customer interactions across all contact channels • Compose timely and accurate written and verbal responses and document customer contacts • Meet or exceed order accuracy, turnaround time, and productivity standards • Resolve product and service complaints according to company guidelines and FDA, ISO, cMDR, and HIPAA regulations • Escalate serious incidents, compliance concerns, and customer complaints to management • Participate in team meetings, departmental projects, and continuous improvement efforts

🎯 Requirements

• Minimum of 3-5 years of experience in a customer service role, preferably within life sciences, biotechnology, or a related scientific industry • High School diploma or GED • Ability to handle complex customer inquiries and resolve issues independently • Excellent verbal and written communication skills • Ability to explain technical information clearly and concisely • Knowledge of CRM software, such as Salesforce • Knowledge of ERP systems, such as SAP ECC or S/4HANA • Strong problem-solving and analytical skills • Ability to work independently and as part of a team in a fast-paced environment • Empathy and commitment to customer satisfaction • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) • Experience in Supply Chain Management and cross-functional projects • Familiarity with phone systems, ERP, and workforce management software • Data entry, critical thinking, relationship building, and interpersonal skills • Ability to manage several diverse responsibilities in a timely and accurate manner • Attention to detail

🏖️ Benefits

• Remote work arrangement indicated for the role • COVID-19 vaccination/testing accommodations where applicable • Learning, growth, and development opportunities • Face-to-face collaboration and supportive workplace culture • Equal opportunity employment