National Clinical Applications Manager

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BD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1897

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🔬 Science

💰 $24M Grant on 2020-07

Healthcare Insurance • Pharmaceuticals • Science

BD (Becton, Dickinson and Company) is a global medical technology company dedicated to advancing the world of health. It focuses on developing innovative technologies, services, and solutions to improve safety and efficiency in healthcare. BD offers a wide range of products including medication management solutions, surgical solutions, cervical cancer screening, drug delivery systems, and laboratory services. The company is also involved in infection risk management and provides advanced clinical insights to enhance patient outcomes. With a commitment to global health sustainability and social investing, BD is a leader in healthcare technology and services worldwide.

📋 Description

• Develop and execute talent management strategies, including coaching, succession planning, and career pathing to build a high-performing and resilient team. • Manage clinical resource plan for resourcing implementation teams to drive deliverable timelines and accelerate technology adoption. • Drive continuous improvement initiatives within the team through effective implementation, intentional project debriefs, and on-going training/education sessions. • Collaborate with customer support teams to develop and implement solutions to address any deficiencies in our delivery process and engagements. • Deliver qualitative and quantitative reporting to drive insights for improvements, ensure compliance, enhance customer experience (implementations, training, technical support, etc), and drive business decisions. • Demonstrate and coach the team in providing customer-focused responses to inquiries and problem solving in a professional and effective manner. • Collaborate with operations support team to develop dashboards and training aids to improve the team’s experience and effectiveness. • Identify training needs and skill development opportunities to establish an action plan for each associate as well as overall regional training readiness. • Engage with key customer stakeholders to drive adoption strategies, ensure long-term value realization, and support retention and growth initiatives. • Partner with commercial and marketing teams to support go-to-market initiatives, including product positioning, customer presentations, and field enablement. • Act as an escalation point for complex customer issues, ensuring timely resolution and mitigation of business and operational risks.

🎯 Requirements

• University degree required, in Lifesciences, Clinical Sciences related fields • Minimum 5 years of relevant experience in Clinical applications, Clinical data management, and/or Diagnostics, Medical Devices. • Strong implementation management experience. • 2 years of experience leading, coaching, and developing teams, including resource planning and performance management. • Fluent in English (read, write, speak) • Proficient with MS office suite (Outlook Word, Excel, PowerPoint) • CRM proficiency such as Salesforce. • Fluent in French (read, write, speak) strongly preferred. • Minimum of 2 years of clinical lab experience is desirable.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work arrangements • Professional development opportunities