Customer Service Representative

Job not on LinkedIn

🔥 7 hours ago

🦀 Maryland, Virginia – Remote

🦀 Maryland – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Beacon Electrical - India

WebsiteLinkedInAll Job Openings

- employees

🏗️ Construction

👥 B2C

Construction • B2C

Beacon Electrical - India is presented in the provided material as Beacon Home Services (doing business as Beacon Home Services / Beacon Electrical) — a family-owned residential home services contractor serving Northern Virginia and Montgomery County, Maryland. Since 2002 they provide plumbing, electrical, heating and air (HVAC), and drain services, including emergency repairs, installations (EV chargers, generators, panels, water heaters, AC systems), maintenance plans, financing, and 24/7 live answering. Licensed technicians, upfront pricing, same-day repairs, membership maintenance plans, and strong customer reviews (4. 9 rating) are emphasized.

📋 Description

• Convert incoming customer calls into booked electrical and plumbing service appointments • Deliver call scripts with an authentic, clear, compelling, and personable cadence • Respond to customer requests, resolve issues, and promote the brand • Participate in training and practice outbound calling • Follow up on non-booked, canceled, or rescheduled calls • Provide customer support by telephone, email, or text • Enter service job orders using ServiceTitan and other software programs • Field customer questions and complaints and direct calls to the appropriate support manager • Take appropriate action to resolve customer problems and concerns • Maintain customer accounts and records of interactions, inquiries, complaints, and comments • Work with leadership on recorded calls and incorporate support feedback • Maintain and update customer databases with complete and accurate information • Support technicians and focus on filling the 3 Day Call Board • Perform other related duties as assigned • Report directly to the Assistant Call Center & Customer Excellence Manager

🎯 Requirements

• Live in the Northern VA area or MD • Willing to work Monday-Friday, 7:30am-4:30pm or 9am-6pm • Saturday/Sunday as needed • Willing to work overtime, where applicable • Excellent communication skills including active listening, empathetic listening, and responsiveness to performance feedback • Service-oriented and able to resolve customer issues • Proficient computer skills with the ability to learn new software • Ability to multitask • Ability to work independently and with a team • Willingness to learn and demonstrate Beacon's mission, vision, and values • High school diploma or equivalent • Customer service experience required • Reliable and punctual • IT competent, good typist, and proficient with phone systems • Highly organized with exceptional follow-through abilities • Ability to build trust and demonstrate empathy • Customer Service Representative experience • ServiceTitan experience • Minimum of 1 year of experience in a home services company call center or related operation • Must be able to lift up to 15 pounds at times • Prolonged periods sitting at a desk and working on a computer

🏖️ Benefits

• Health, Dental, Vision Benefits • Life Insurance • 401k (with match) • Work from Home • Training and Learning Development Sessions • Skills practice with peers and leadership • Overtime, where applicable

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