Customer Experience Representative I

🔥 10 hours ago

🇺🇸 United States – Remote

💵 $17 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 5%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 $40M Series B on 2020-10

Healthcare • Consulting • Healthcare Insurance

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Respond to customer inquiries and resolve standard issues in a high-volume, fast-paced environment • Interact with customers via telephone, email, and online chat • Answer product-related questions and provide basic education on Record Hub services • Document customer interactions, inquiries, issues, and resolutions in designated systems • Escalate issues requiring additional expertise to senior representatives or specialists • Make outbound telephone and email contacts to provide updates, education, and support issue resolution • Follow defined workflows, scripts, and quality standards • Coordinate with colleagues and team leads to support customer needs • Participate in training, coaching, and feedback sessions • Provide feedback on customer experience challenges and improvement opportunities • Perform other related duties as assigned

🎯 Requirements

• High school diploma, general education degree, or equivalent required • 2–3 years of customer service experience required • 1 year of experience in a call center or customer support environment preferred • Experience using call center phone systems such as RingCentral is a plus • Data entry and typing skills of 30 WPM or higher • Strong communication, active listening, and clear verbal and written communication • Customer-focused mindset and ability to remain calm and professional • Basic problem-solving skills and willingness to learn • Comfort using multiple computer systems and learning new software tools • Attention to detail and ability to follow established processes • Familiarity with ticketing systems or call center tools is a plus • This job is not eligible for employment sponsorship

🏖️ Benefits

• Post-offer health screenings and proof and/or completion of required vaccinations may be required by clients • Reasonable accommodations for individuals with physical and mental disabilities • Equal Employment Opportunity protections

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