Customer Care Center Representative

Job not on LinkedIn

🔥 12 hours ago

⛰️ Colorado, Florida, +13 more states – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌾 Nebraska – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WPS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏠 Real Estate

⚡ Energy

🏗️ Construction

Real Estate • Energy • Construction

WPS is a property services company that delivers whole-property solutions across maintenance, heating & compliance, energy efficiency & renewables, and facilities management. They position themselves as a strategic, purpose-driven partner for landlords and organisations, maintaining social and commercial housing and large public and private buildings. WPS highlights scale and expertise: maintaining 600,000 homes, delivering £200 million of energy-efficiency measures across 40 retrofit programmes, supporting 1,200 commercial properties with a 3,000-strong workforce, and providing services such as retrofits, fire-safety upgrades, heating compliance, and asset/facilities management.

📋 Description

• Serve as the first point of contact for members, brokers, and medical providers • Answer inquiries regarding benefits, eligibility, claims, billing, and healthcare services • Assist members with benefit understanding, eligibility, claim status, and billing issue resolution • Respond to provider inquiries related to claims, authorizations, and reimbursement status • Address and resolve service requests, complaints, and issues efficiently • Collaborate with internal teams on complex inquiries • Research information across multiple systems and provide clear, accurate written and verbal responses • Document all interactions for follow-up actions and quality assurance • Learn health plan products, services, policies, procedures, and regulatory requirements • Ensure adherence to HIPAA and CMS guidelines • Perform other job-related responsibilities as assigned

🎯 Requirements

• High School Diploma or GED or equivalent experience • One (1) or more years of customer service experience in a fast paced, high-volume health insurance or healthcare call center environment • Strong verbal and written communication skills with the ability to effectively explain complex information • Demonstrated problem-solving skills with the ability to handle difficult situations with empathy and patience • Solid ability to multitask, prioritize, and manage time effectively in a fast-paced environment • Ability to maintain a high level of accuracy and attention to detail • Proficiency in Microsoft Office Suite and website and/or portal navigation • Ability to adhere to a structured work schedule based around the central time zone • Familiarity with customer service software such as Facets or NTT • Basic knowledge and understanding of medical terminology • High speed cable or fiber • Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection • Must be present for all training

🏖️ Benefits

• Remote work options available • Performance bonus and/or merit increase opportunities • 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately) • Competitive paid time off • Health insurance, dental insurance, and telehealth services start DAY 1 • Professional and Leadership Development Programs

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