Mid-Market Customer Success Manager

🔥 18 hours ago

🇺🇸 United States – Remote

💵 $60k - $63k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bridgestone Americas

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏥 Healthcare

📦 Logistics

💰 Grant on 2022-11

Construction • Healthcare • Logistics

Bridgestone Americas is a leading global tire manufacturing company dedicated to revolutionizing mobility and enhancing how people and goods move. Committed to sustainability, the company focuses on providing valuable solutions that support both social and environmental well-being. With a rich history in tire production, Bridgestone Americas continues to innovate and evolve to meet the needs of today's society, while striving for a better tomorrow.

📋 Description

• Build relationships and proactively manage all aspects of assigned mid-market accounts • Resolve client issues in a timely and thorough manner • Escalate issues to areas of the business and management as needed • Proactively identify account risks and drive churn reduction • Use disciplined account planning to maintain client relationships, enhance customer satisfaction, and increase account penetration • Handle customer complaints by investigating problems and providing solutions • Develop a comprehensive understanding of Azuga's fleet management, GPS tracking, safety camera, diagnostics, and related solutions • Work with cross-functional teams to develop strategies and materials that improve customer support quality and efficiency • Drive strategic add-on and renewal business to Enterprise customers • Develop long-lasting, trusted-advisor relationships with assigned accounts

🎯 Requirements

• Bachelor's degree preferred, but not required • Minimum of 2 years business to business account management experience • Excellent verbal and written communication skills • Strong organizational skills and attention to detail • Experience working with CRM software; Salesforce preferred • Time productivity will be tracked • If hired, completion of Form I-9 Employment Eligibility Verification is required • Temporary work authorization or the need for sponsorship may disqualify you from employment

🏖️ Benefits

• A supportive and engaging onboarding experience • Training and regular mentorship • Corporate Social Responsibility activities • A truly global, dynamic and challenging work environment • Agility and work/life effectiveness • Long-term well-being support • An effective and inclusive team • Bonus in addition to base salary