Enterprise Customer Success Manager

🕒 August 31

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 14%

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Creatio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

💼 Consulting

📣 Marketing

📦 Logistics

💰 Private Equity Round on 2024-06

Consulting • Marketing • Logistics

Creatio is an AI-native no-code platform designed to automate CRM and workflows. It allows users to design and evolve applications using visual no-code designers and natural language, making it accessible and user-friendly without requiring special technical skills. Creatio aims to elevate organizations by enhancing productivity and improving customer experience through its end-to-end solutions for marketing, sales, and customer service.

📋 Description

• Maintain and develop long-term relationships with strategic Corporate & Enterprise customers across North America • Act as a trusted advisor to assigned accounts and communicate with stakeholders at all levels, including C-level executives • Control and audit delivery processes in implementation projects, identifying early red flags to prevent delivery and launch-related issues • Become a Creatio product expert and help customers achieve business outcomes, value realization, product adoption, and high ROI • Understand customers’ business priorities and proactively identify opportunities supporting long-term success • Grow the customer portfolio through retention, zero churn, cross-sell, and upsell • Collaborate with Sales, Delivery, Support, Product, and Partner teams to ensure a consistent customer experience

🎯 Requirements

• Minimum 3+ years of B2B Customer Success, Account Management, or Project Management experience working with Enterprise accounts in the U.S. • Experience working with banks and/or credit unions and understanding of their business models, key processes, and customer/member needs • Proven track record of building strong customer relationships, driving adoption and value realization, and supporting retention and account growth • Strong executive-level communication skills and experience engaging with senior and C-level stakeholders • Experience working with CRM, BPM, or low-code/no-code solutions is preferred • Experience overseeing complex technology implementation projects and proactively identifying customer or delivery risks is a plus • Strong customer-centric mindset with a track record of delivering customer success • Ability to navigate complex customer organizations, coordinate multiple stakeholders, and drive issues toward resolution • Desire to learn and adapt quickly in a fast-changing market and technology environment • Ability to travel for customer meetings and onsite engagements as needed

🏖️ Benefits

• Clear career paths • Mentorship opportunities • Access to continuous learning • Flexible work arrangements • Initiatives supporting schedule management, productivity, and personal and professional well-being • Recognition of achievements and contributions • Competitive compensation and benefits designed to support employees and their families • Rewards package recognizing contributions and commitment

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