Client Success Manager

🕒 August 31

🇺🇸 United States – Remote

💵 $75k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 29%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prompt Therapy Solutions Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Prompt Therapy Solutions Inc. is a company that provides therapy-focused software solutions designed to enhance the efficiency and profitability of clinics. They offer a range of features including AI-powered scheduling, patient management, billing, and reporting tools. Their platform caters to various practice sizes, from startup clinics to large enterprises, aiming to optimize clinic operations and improve patient satisfaction. The company's AI solutions help streamline workflows for roles such as front desk staff, therapists, billers, and clinic owners. Through advanced analytics and automated processes, Prompt Therapy Solutions seeks to modernize practice management and drive growth for therapy providers.

📋 Description

• Complete the comprehensive Client Success Employee Onboarding program over 3–4 months • Build strong relationships with clients as a strategic and supportive partner • Build client loyalty and ensure long-term success by presenting product information, addressing customer issues, and helping teams implement Prompt Plus and other premium offerings • Develop and maintain deep product knowledge to respond to incoming customer inquiries through the single-channel support system • Gain a strong understanding of therapy-business operations and provide expertise during client onboarding • Lead question-and-answer webinars with clinical management and staff • Work with the support team on escalated tickets, provide client-specific workflows, and work the support channel as needed • Help retain clients considering downgrades or product churn by communicating product value • Assist with onboarding new clients • Delegate questions to the Client Experience, Billing Success, and Customer Success teams as appropriate • Collaborate with team members and management to recommend and implement improvements • After onboarding, perform full Client Success Manager duties, including training clients, optimizing post-Go-Live product use, and selling the value of beneficial features

🎯 Requirements

• Must have experience in outpatient physical therapy clinics • Very strong technical skills operating various software platforms • Highly Proficient in MS Excel • Understanding and learning software must be a passion of yours • Clinical background and/or licensed rehab therapist • Experience with EMR Systems • Possess strong written and verbal skills • Be tech savvy and comfortable working in a live setting with various softwares • Highly motivated to work in an extremely fast paced environment where you will need to work outside normal working hours at times • Prepared to grow very quickly into your role and take on greater responsibilities as the team and customer base grow • Medical billing experience or education preferred • Previous SaaS experience preferred • Must be legally authorized to work in the United States • Must be physically located in the United States

🏖️ Benefits

• Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Credits for online and in-person fitness classes/gym memberships • Recovery suite at HQ – includes a cold plunge, sauna, and shower

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