Customer Success Manager

🕒 August 28

🇺🇸 United States – Remote

💵 $88.1k - $118.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Ensure customers increase the safety, efficiency, and sustainability of their operations with Samsara’s IoT platform • Understand Samsara’s platform capabilities and explain them to businesses across field services, utilities, transportation, school buses, and other industries • Learn, investigate, diagnose, and resolve technical customer issues • Lead strategic customer engagements to understand operations and business goals • Drive workflow transformations and architect action plans with metrics and timelines • Orchestrate product consultation workshops and value check-ins for complex partnerships • Recommend product features and workflow changes • Influence internal roadmaps across Product, Finance, and Support • Conduct customer workshops and recommend workflow improvements • Collaborate cross-functionally with Sales, Support, Finance, Renewals, Sales Engineering, Customer Education, and Product • Champion and embed Samsara’s cultural principles

🎯 Requirements

• 3–5+ years of experience in a technical customer success, account management, sales, sales engineering, or strategic consulting role • Enterprise SaaS experience preferred • Experience supporting or working with technical products • Strong priority management and high emotional intelligence • Strong problem-solving skills • Proven ability to build trust and communicate effectively with executives, Sales, Product, Support, Engineering leadership, and software users • Initiative and ability to thrive in a fast-paced, change-heavy environment • Diplomacy, tact, and poise under pressure • Bachelor’s degree from a 4-year institution • Experience serving and supporting large-scale business solutions at Fortune 500 companies • Experience using AI tooling to drive efficiency and outcomes • Experience with APIs and integrations • Experience with technical enablement and knowledge sharing across teams • Familiarity with Databricks and PowerBI • Experience or knowledge of Routing, Navigation, Commercial Trucking Fleets, and Logistics

🏖️ Benefits

• Performance-based bonus/variable pay • Equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible working model • Access to offices for employees who prefer to work in-person

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