Account Manager – Customer Success

🕒 August 28

🇺🇸 United States – Remote

💵 $80k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 27%

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Vetcove

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

📦 Logistics

🏭 Manufacturing

🍽️ Food & Beverage

Logistics • Manufacturing • Food & Beverage

Vetcove is a purchasing platform specifically designed for veterinary clinics, allowing them to consolidate and streamline their ordering processes from various suppliers. The platform enables users to compare prices, check inventory, and manage orders from a single interface, significantly reducing the time and effort spent on procurement tasks. Vetcove is free for veterinarians, with revenue generated from corporations to support its operations. The service is trusted by over 19,000 veterinary hospitals and provides tools for price comparison, order history review, and managing vendor relationships. The aim is to simplify and enhance the purchasing experience for veterinary practices, ensuring cost effectiveness and efficiency.

📋 Description

• Serve as the main point of contact for client day-to-day communication and oversight while acting as a long-term strategic customer success advisor • Craft agendas, host weekly meetings, and track action items for key accounts • Collaborate with cross-functional counterparts to stay current on Vetcove product initiatives and communicate them to clients • Project manage catalog updates, marketing campaigns, and ad hoc reporting requests for key accounts • Analyze account performance and create presentations on performance updates and optimization opportunities for key stakeholders • Work with product and engineering on client feedback, bug identification, and resolutions • Partner with onboarding and implementation to onboard newly acquired clinics • Nurture corporate relationships to drive affinity, loyalty, and trust in the Vetcove HD platform

🎯 Requirements

• 4+ years of experience in account management • Bachelor's Degree • Exceptional verbal, written, and presentation skills; comfortable in front of Senior leadership contacts • Excellent time and process management skills • Experience in developing client facing reports with actionable insights and recommendations • Experience in developing and presenting data analyses and partner business reviews • Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel • Interest in client relationship building and willingness to travel for client-facing events • A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment • Legally authorized to work in the country for which applying • Unable to require work visa sponsorship • Successful completion of a background check

🏖️ Benefits

• 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Equity • Monthly team events • Bonus

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