Customer Success Manager

🕒 4 days ago

🇺🇸 United States – Remote

💵 $175k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CloudBees

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

🤝 B2B

💰 $95M Debt Financing on 2021-12

Software • B2B • DevOps

CloudBees is a leading provider of DevOps solutions, specializing in optimizing and managing the software development lifecycle through its advanced Continuous Integration and Continuous Delivery (CI/CD) capabilities. By leveraging Jenkins, CloudBees enables developers to streamline workflows, automate processes, and enhance software delivery across hybrid and multi-cloud environments. CloudBees empowers organizations to optimize developer experiences through features like security and compliance management, feature management, and smart testing, ensuring seamless integration of tools within the DevOps ecosystem.

📋 Description

• Drive customer business outcomes by defining technical success, building adoption roadmaps, and tracking ROI • Lead Executive Business Reviews and operational syncs • Cultivate relationships with executive sponsors, economic buyers, champions, and operational practitioners • Maintain account success plans and monitor customer health metrics • Mobilize Support, Professional Services, Field CTOs, and other internal resources to resolve risks and technical challenges • Understand customer workflows to identify unmet needs, expansion pathways, and professional services opportunities • Collaborate with Account Executives on account strategy, growth potential, technical risks, and qualified expansion opportunities • Orchestrate complex implementations, technical troubleshooting, and architectural guidance through appropriate internal teams • Maintain working expertise in DevOps, CI/CD, cloud technologies, and modern development practices including AI/agentic coding • Monitor escalation trends and high-priority support tickets • Provide customer feedback to Product Management and Engineering • Drive retention, account growth, adoption, customer health, and measurable value realization • Execute account success plans and EBRs while handing commercial negotiations, renewals, pricing, and contracts to Account Executives

🎯 Requirements

• 5+ years in Customer Success, Client Account Management, or Strategic Account Management in enterprise SaaS or IT consulting • Proven track record managing enterprise accounts, conducting EBRs, and driving adoption programs • High technical aptitude and ability to converse fluently with Engineering Leaders, DevOps Managers, and Enterprise Architects • Ability to discuss software delivery challenges without being a hands-on developer • Strong project management, strategic thinking, and executive presentation skills • Experience driving bottom-up developer adoption strategies and organizational change management • Ability to convert enterprise champions into reference accounts, public case studies, and CAB participants • Understanding of modern SDLC, DevOps culture, CI/CD, and enterprise cloud deployments • Experience working alongside Professional Services and Technical Support teams • Remote work eligibility in the West Coast, USA

🏖️ Benefits

• Health coverage from day one • Medical, dental and vision options • HSA contributions for HDHP participants • Competitive 401(k) company match, with pre-tax and Roth options • Unlimited BEE-Flexible PTO • 11 paid U.S. holidays • 2 dedicated Bee-Giving Days for volunteering • Company-funded Life and AD&D insurance • Company-funded Short Term Disability and Long Term Disability protection • Fully covered Employee Assistance Program • Company-sponsored Headspace account • Care Concierge service • Monthly work-from-home setup stipend • Opportunity to work hybrid in an office with peers • Variable MBO Compensation plan • Stock options • Global, collaborative team • Investment in employee growth