Client Success Manager III – Energy Efficiency

🕒 August 28

🇺🇸 United States – Remote

💵 $105k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Power TakeOff

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

⚡ Energy

🤝 B2B

💰 $65k Seed Round on 2014-10

Energy • Software • B2B

Power TakeOff is a utility implementation contractor that specializes in energy efficiency solutions for small and medium businesses (SMBs). It leverages Advanced Metering Infrastructure (AMI) investments to deliver custom, data-driven energy efficiency programs such as the Virtual Commissioning (VCx) energy efficiency program. By using software like the Utility Intelligence Platform, Power TakeOff enables utilities to engage customers with personalized insights and operational measures that result in significant energy savings. Their innovative approach capitalizes on remote analytics and virtual engagement to improve customer engagement and drive effective energy reductions across the U. S.

📋 Description

• Serve as the primary point of contact for a portfolio of utility and energy efficiency program clients • Manage client satisfaction, retention, and account expansion • Develop deep understanding of client DSM portfolios, regulatory contexts, and strategic priorities • Manage client relationships through regular virtual meetings and periodic in-person engagements • Set client expectations regarding implementation best practices and program parameters • Manage clients, programs, and service offerings through implementation while maintaining positive CSAT results • Coordinate and lead utility client and prime implementer meetings • Represent Power TakeOff’s Programs team and articulate the company’s expertise and services • Manage internal and external contributors, action items, and timelines • Lead internal meetings with Program Delivery and Technical teams • Identify expansion opportunities and act as sales lead on RFPs, RFIs, and other opportunities • Build relationships with multiple stakeholders and internal teams • Prepare agendas, meeting notes, communications, and action items • Serve as primary contact throughout the launch process and ensure responsive service • Identify, present, and implement continuous-improvement solutions • Manage program risks and initiate mitigation strategies for timelines and contract deliverables • Balance short-term customer needs with long-term business goals

🎯 Requirements

• Minimum of 4 years of client management experience • Demand side management (DSM) and energy efficiency industry experience, including utility client management • Strategic leadership skills and ability to set clear expectations, timelines, and priorities • Exceptional written and verbal communication skills • Strong organizational abilities, meticulous record-keeping, and proficient documentation maintenance • Strong sales experience and ability to identify and qualify new opportunities • Experience developing detailed project plans, timelines, and resource allocations • Assertive attitude and willingness to challenge roadblocks and seek innovative solutions • Ability to prioritize tasks effectively • Skilled in delegation and leveraging subject matter experts and cross-functional teams • Visionary thinking and commitment to continuous improvement • Strong internal drive for excellence and high performance standards • Prior experience in project management, product management, and data integration is advantageous • Proficiency in Atlassian and Salesforce products is a plus • Project management certifications such as PMP, Six Sigma, PMI-ACP, or CSM are a plus • Eligible for employment in the United States • Minimal travel expected

🏖️ Benefits

• Medical insurance, including vision and dental • Health Savings Account contributions • Retirement plans with company matching • Student Loan Incentive Repayment Program (eligible 12 months after employment) • 15 paid vacation days, increasing to 20 after the first year • 7 flexible well-being days • At least 9 paid holidays • Company winter break between Dec. 25th and Jan. 1st • Summer “Friyays”: each 2nd and 4th Friday off from June through August • Performance-based bonus • Fully remote work • Company-paid accommodation and travel expenses for company travel

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