Partnership Success Manager

🕒 August 28

🇺🇸 United States – Remote

💵 $99.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 4%

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murmuration

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

🌍 Social Impact

Consulting • Marketing • Social Impact

Murmuration is an organization that amplifies the power of civic engagement with data, tools, and research specifically designed for community-focused organizations. It believes that these organizations can drive significant change and create healthier, more equitable communities through collective action. Murmuration provides high-quality tech and data that enables these organizations to connect with and mobilize individuals effectively, ensuring that the voices of all community members are heard. Its offerings include a platform for organizing, enriched datasets, and actionable insights, all aimed at fostering meaningful connections within communities and driving transformative change.

📋 Description

• Learn and become an expert in Murmuration’s full suite of product offerings, including Organizer, related third-party tools, and data • Develop an in-depth understanding of partners and their work to deliver tailored support aligned with their goals and programmatic needs • Manage a portfolio of Campaign and Organizer service-level partners • Implement onboarding plans for new partners and maintain plans for current partners • Diagnose and troubleshoot technical and non-technical issues, collaborating with internal teams when needed • Develop and inform support plans for dedicated partners • Develop and maintain online support documentation and help resources • Serve as the primary point of contact for partners throughout their platform experience • Manage weekly or bi-weekly meetings with campaign partners and an internal pod supporting the partner portfolio • Facilitate trainings for partners on Murmuration’s product offerings • Identify project-based opportunities to collaborate with and support partner organizations through additional products and services • Lead cross-functional work to ensure timely delivery of services to campaign partners • Maintain a process for collecting partner feedback related to tool use, evaluation, and action • Develop best-practice resources to help partners maximize value from Murmuration’s tools • Guide partners from onboarding through ongoing adoption of Organizer to help them plan and execute campaigns successfully • Help partners utilize analytic tools and supports developed by Data and Data Science Teams

🎯 Requirements

• Proven experience building and managing strong relationships with partner organizations • Strong communication and interpersonal skills, capable of collaborating and communicating effectively with diverse stakeholders • Excellent problem-solving skills • Experience supporting teams, products, or ideas to develop and manage outputs across multiple divisions or streams of work • Excellent project planning and management skills with the ability to break down complex problems into manageable pieces • Strong facilitation skills, including trainings and meetings • Strong organization skills and attention to detail • Familiarity with data and the need for data quality and hygiene • Experience with electoral or advocacy campaigns • Interest in politics and/or community-focused policy work • Nice to have: Past experience with Salesforce and/or political data software such as NGP VAN, NationBuilder, or PDI • Nice to have: Experience working with diverse organizations and individuals • Nice to have: Proven track record of successful team and/or cross-functional project management • Nice to have: Experience working with data-driven organizations

🏖️ Benefits

• Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members • Retirement benefits with a 5% employer match • A flexible unlimited PTO plan • Generous paid parental leave • Pre-tax commuter benefits • A company laptop • A flexible remote work environment • A home office setup stipend for all new employees • Monthly reimbursement for remote work expenses • A yearly professional development fund • Mental health and wellness benefits through Calm and Better Help • Yearly in-person staff retreats • A welcoming culture that celebrates diversity, equity, inclusion, and belonging • Full-time, salaried position

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