Product Manager – Reverse Logistics, Mobile Activation

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Best Buy Canada

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2002

🛒 Retail

🛍️ eCommerce

Retail • eCommerce

Best Buy Canada is a leading retailer offering a wide range of consumer electronics, appliances, and related products. Operating both online and through physical stores, Best Buy Canada provides an extensive selection of items, from technology gadgets like computers and smartphones to home appliances and entertainment systems. The company also offers various support services, including the Geek Squad for tech assistance, trade-in programs, and electronics recycling. Best Buy Canada aims to provide customers with competitive deals, including refurbished and outlet products, and emphasizes customer privacy and personalized shopping experiences through its policies and services.

📋 Description

• Deliver on the product vision and roadmap for Reverse Logistics. • Lead an agile, cross-functional delivery team to build scalable and reliable platforms that support reverse logistics and returns operations end-to-end. • Serve as the functional domain expert in reverse logistics, connecting technical implementation with business context and operational goals. • Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships. • Contribute to the broader reverse-logistics modernization journey, unlocking value from new platforms and capabilities and supporting new initiatives. • Deliver on the product roadmap for the Mobile Phone Activations product. • Partner with engineering and delivery teams in an agile environment to deliver scalable and reliable experiences that support Mobile Phone Activations end-to-end. • Partner closely with operational stakeholders to understand pain points and translate business needs into well-defined product backlog items and actionable outcomes for delivery teams. • Serve as the functional domain expert in Mobile Phone Activations, connecting technical implementation with business context and operational goals. • Contribute to the end-to-end mobile activation evolution, unlocking value from integrated carrier, financing, and fulfillment capabilities while enabling new customer and associate-led activation experiences.

🎯 Requirements

• 4+ years of experience as a product manager delivering software products in complex operational domains (retail operations, logistics, supply chain, or post-purchase experiences). • Hands-on familiarity with reverse logistics concepts (returns, repairs, return-to-vendor, write-offs/disposition, shipping). • Experience leading cross-functional agile teams and delivering iterative value through well-shaped roadmaps, backlogs, and clear outcome measures. • Strong ability to partner with technology, business, and operations teams, translate needs into product requirements, and make effective trade-offs across scope, timeline, and value. • Experience with telecom activation workflows, including plan selection, provisioning, and real-time transaction processing across multiple carrier partners. • Hands-on experience designing customer and front-line associate experiences, balancing self-serve capabilities with assisted selling in high-volume environments. • Experience working with systems that handle sensitive customer data (PII), with a strong understanding of privacy, security, and regulatory compliance requirements.

🏖️ Benefits

• Employee discounts on awesome tech from day one. • Flexible health benefits and wellness program. • TFSA and RRSP programs. • 100% matched company pension plan. • Training programs to build new and transferable skills.