Principal Product Manager

🕒 September 14

🏄 California – Remote

🏄 California – Remote

💵 $210k - $250k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BetterHelp

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2013

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

BetterHelp is the world's largest online therapy service, offering professional, licensed, and vetted therapists to help with a range of issues including depression, anxiety, relationships, trauma, and more. The platform allows users to communicate with therapists via text, chat, phone, and video sessions, providing convenience and flexibility similar to traditional in-office therapy. BetterHelp matches users with licensed providers such as psychologists, licensed professional counselors, and clinical social workers, and offers therapy solutions for individuals, couples, and teens.

📋 Description

• Own the incentive system that moves therapist availability toward client demand • Own the structure and clarity of the therapist compensation model • Define what “well supplied” means and build tools and features to close supply gaps • Build and test a sustainable therapist earnings proposition using controlled rollouts and rigorous measurement • Incentivize therapist availability, match acceptance, and continuity of care • Analyze and quantify the impact of changes, draw conclusions, and plan next steps from data • Partner with matching, eligibility, member experience, therapist experience, and provider acquisition teams • Collaborate cross-functionally with finance, clinical, legal, marketing, data science, and operations • Set product and organizational strategy and long-term direction • Own and monitor KPIs • Diagnose, model, design, test, measure, decide, and systematize

🎯 Requirements

• 8-10 years experience in a product role with proven success through measurable impact and increasing responsibilities • Experience owning pricing, incentives, payouts, or supply-side economics in a two-sided marketplace • Super analytical; able to build models, defend them with data science, and explain them to a CFO • Deep understanding of unit and business economics • Ability to balance business, clinical, and technical considerations in product decisions • Ability to distinguish decisions to test cheaply from decisions that should be made once • Strong understanding of marketplace dynamics and two-sided marketplace business models • Sound judgment in ambiguity • Track record of driving cross-functional decisions to conclusion without direct authority • Excellent written communication • Excellent organizational and leadership skills • Strong attention to detail and ability to work independently • Candidates in any time zone are welcome to apply • Bonus: experience with labor supply-side economics, independent contractor compensation, healthcare or insurance, and experimentation/causal inference

🏖️ Benefits

• Remote work with regular in-person bonding experiences sponsored by the company • Competitive compensation • Holistic perks program, including free therapy and employee wellness • Excellent health, dental, and vision coverage • 401k benefits with employer matching contribution • Performance bonus eligibility • Any piece of hardware or software that will make you happy and productive • Travel expenses covered for required in-person travel • Reasonable accommodations for employees unable to travel under unique circumstances • Professional development and employee well-being investment • Sustainable work/life balance