Support Engineer – Customer Success

🕒 September 11

🇺🇸 United States – Remote

💵 $100k - $130k / year

⏰ Full Time

🟢 Junior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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biBerk Business Insurance

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛡️ Insurance

🤝 B2B

💸 Finance

Insurance • B2B • Finance

biBerk Business Insurance is a digital-first insurance provider focused on small business insurance, offering policies such as workers' compensation, professional liability (E&O), general liability, business owners policies (BOP), commercial auto, umbrella, and cyber coverage. Part of the Berkshire Hathaway Insurance Group and backed by A++ rated carriers, biBerk lets small businesses get online quotes, purchase policies, manage claims and documents, and access resources to simplify insurance. The company serves a wide range of small business industries (e. g. , restaurants, retail, contractors, IT, healthcare) and emphasizes instant coverage, cost savings, and direct-to-business underwriting.

📋 Description

• Investigate and resolve technical issues across the platform • Dig through codebases, databases, and system logs to diagnose issues • Collaborate with engineering, product, underwriting, and other departments • Ensure workflows operate as intended and identify improvement areas • Own bug resolution by fixing issues and/or working with engineering • Monitor system performance • Advocate for quality-of-life features to enhance user experience • Document business processes and workarounds • Provide solutions to common issues

🎯 Requirements

• Strong customer-service mindset with a genuine desire to help others succeed • Curiosity about how technology works and enthusiasm for learning new systems and tools • Understanding of web applications, APIs, and integrations • Willingness to seek documentation, experiment, and collaborate with teammates • Ability to translate complicated technical concepts into approachable, easy-to-understand language • Bachelor’s degree in computer science, or equivalent work experience • 1+ year of experience in software engineering, technical support, QA, or similar roles • Strong problem-solving skills and attention to detail • Excellent written and verbal communication skills • Proven experience debugging and troubleshooting complex technical issues • Familiarity with Python, React, TypeScript, and SQL, or strong willingness to learn

🏖️ Benefits

• Medical (PPO/HDHP), vision, disability, and life insurance • Enhanced dental plan with orthodontia coverage in addition to a standard plan • Generous PTO plan for all benefit-time eligible employees • Paid company holidays and 4 floating holidays • Paid parental leave • Employee Retirement Savings Plan/401(k) with company match and immediate vesting • Education Assistance Program offering 100% upfront tuition reimbursement after 6 months of service for approved degree programs • Service Recognition Program providing a monetary award toward a vacation every 5 years of employment • Wellness Initiatives including Fitness Center and Weight Watchers Reimbursement programs • Voluntary benefits including accident, critical illness, and hospital indemnity • Employee discount and rewards program on travel, tickets, electronics, home, and more