Software Support Representative

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BIS Safety Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

BIS Safety Software is a technology company that offers compliance and learning management software to meet the needs of Environment, Health, and Safety (EHS) professionals. This cloud-based software application includes a Training Record Management System, a Classroom Calendar Management module, a Training Matrix, a Learning Management System, Digital Folders, plus Online Forms that can be used for site inspections, hazard assessments, incident management, preventive maintenance, competency evaluations, and more. We provide training solutions for the safety industry, including hundreds of safety training organizations throughout North America and across the world.

📋 Description

• Deliver exceptional technical support to customers via phone and email, ensuring timely and effective resolution of inquiries. • Build trusted relationships with customers by providing friendly, knowledgeable, and solution-focused support. • Troubleshoot software issues and guide customers through best practices to help them get the most out of the BIS Safety Software platform. • Educate customers on software features and functionality through clear explanations and product guidance. • Document customer inquiries, feature requests, and enhancement ideas to support continuous product improvement. • Test new features and software updates to ensure quality and functionality before release. • Partner with Development and other internal teams to resolve complex issues and advocate for customer needs. • Identify opportunities to improve internal processes, support documentation, and the overall customer experience. • Monitor recurring customer trends and feedback to help drive continuous improvements across the business. • Contribute to a collaborative, customer-focused team by participating in daily meetings and sharing knowledge with colleagues.

🎯 Requirements

• Minimum of 2 years of experience delivering exceptional customer service • Enjoy helping people and solving problems • Possess strong computer skills and the ability to quickly learn new software • Possess excellent listening and communication skills • Confidently handle complex customer inquiries • Thrive in a fast-paced, dynamic environment • Maintain a positive attitude and strong attention to detail • Proficiency in Microsoft Word and Excel

🏖️ Benefits

• Employee Stock Ownership Plan (ESOP) • Full medical, dental, and vision coverage • Life insurance and disability insurance • Health spending account • Flexible working hours • On-the-job training and growth opportunities • Free on-site parking