Software Support Representative

🕒 July 9

🇨🇦 Canada – Remote

💵 $21 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 0%

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BIS Safety Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

📋 Compliance

Education • Compliance

BIS Safety Software is a technology company that specializes in compliance and learning management software designed for Environment, Health, and Safety (EHS) professionals. Their cloud-based application includes a variety of tools such as a Training Record Management System, Classroom Calendar Management, Training Matrix, and Digital Folders, enabling EHS professionals to manage training and compliance effectively. The company's SafetyNET program connects over 500 safety training organizations, providing users access to a broad range of safety training courses through a centralized platform. BIS Safety Software is dedicated to enhancing industry safety performance through innovative training solutions and collaborative partnerships.

📋 Description

• Deliver exceptional technical support to customers via phone and email, ensuring timely and effective resolution of inquiries. • Build trusted relationships with customers by providing friendly, knowledgeable, and solution-focused support. • Troubleshoot software issues and guide customers through best practices to help them get the most out of the BIS Safety Software platform. • Educate customers on software features and functionality through clear explanations and product guidance. • Document customer inquiries, feature requests, and enhancement ideas to support continuous product improvement. • Test new features and software updates to ensure quality and functionality before release. • Partner with Development and other internal teams to resolve complex issues and advocate for customer needs. • Identify opportunities to improve internal processes, support documentation, and the overall customer experience. • Monitor recurring customer trends and feedback to help drive continuous improvements across the business. • Contribute to a collaborative, customer-focused team by participating in daily meetings and sharing knowledge with colleagues.

🎯 Requirements

• Minimum of 2 years of experience delivering exceptional customer service • Enjoy helping people and solving problems • Possess strong computer skills and the ability to quickly learn new software • Possess excellent listening and communication skills • Confidently handle complex customer inquiries • Thrive in a fast-paced, dynamic environment • Maintain a positive attitude and strong attention to detail • Proficiency in Microsoft Word and Excel

🏖️ Benefits

• Employee Stock Ownership Plan (ESOP) • Full medical, dental, and vision coverage • Life insurance and disability insurance • Health spending account • Flexible working hours • On-the-job training and growth opportunities • Free on-site parking