Customer Success Manager

🔥 3 hours ago

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BizIQ - Smart Growth Marketing

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

📣 Marketing

🤝 B2B

☁️ SaaS

Marketing • B2B • SaaS

BizIQ is a digital marketing agency specializing in helping small businesses grow through comprehensive local and organic search engine optimization (SEO), pay-per-click (PPC) advertising, social media management, and website design services. With a focus on local SEO and reputation management, BizIQ aims to enhance a company's online presence to attract more local customers and increase brand visibility. They offer a variety of digital marketing packages personalized to meet the unique needs of their clients, ultimately driving customer growth through targeted online strategies. BizIQ has successfully assisted over 33,000 businesses, tailoring their services to ensure performance-based results and client satisfaction.

📋 Description

• Lead a digital marketing Account Manager Team, fostering collaboration and results-oriented performance • Mentor client relationship management for SMB marketing clients across Website Design, SEO, PPC, Social Media, Reputation Management, and Content Marketing • Implement retention and growth strategies to boost client retention and identify account expansion opportunities • Collaborate with cross-functional teams to deliver comprehensive, tailored client solutions • Identify upselling and cross-selling opportunities • Utilize data analytics to enhance service delivery • Track KPIs and maintain detailed client records • Ensure team performance and address complex client issues promptly

🎯 Requirements

• 2+ years of experience managing and building high-performing customer success teams • 5+ years of account and client management experience with a strong record of achieving retention and growth targets • 5+ years of experience with CRM tools • 5+ years of experience with Microsoft or Google Office Suite products • Extensive experience in account management, client onboarding, relationship maintenance, and growth in marketing or SaaS • Understanding of digital marketing principles and trends across multiple channels • Strong leadership and team management skills • Effective client relationship-building and communication skills • Analytical skills for data-driven decision-making and addressing client issues • Must reside in the U.S. for consideration • Digital Marketing Experience preferred but not required • Bachelor’s Degree in business, marketing, or a related field preferred

🏖️ Benefits

• United Health Medical plans with Company HSA Contribution • MetLife Dental plans • Vision plan • Life Insurance • Disability Insurance • 15 days of PTO accrued annually • 6 paid holidays • 4 floating holidays • 401K • Inclusive and supportive parental leave policy • BizBucks peer-to-peer rewards program with weekly prizes, including Amazon gift cards or other prizes