Customer Advocacy Manager

🕒 October 21

🇺🇸 United States – Remote

💵 $77.7k - $104.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Blackbaud

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 Non-profit

🤝 B2B

💰 $6.5M Series A on 2000-02

SaaS • Non-profit • B2B

Blackbaud is a cloud software company that builds intelligent solutions for social impact, focusing on nonprofit organizations. It provides products and services for fundraising, donor management, engagement, and sector-specific cloud solutions to help charities, educational institutions, and other mission-driven organizations move faster and work smarter. Blackbaud also offers training, support, developer resources, a partner marketplace, and industry research through the Blackbaud Institute. The company emphasizes privacy, security, and corporate social responsibility.

📋 Description

• Own the strategy for Blackbaud Community and the Champions advocacy program, creating a connected experience that grows customer engagement and advocacy • Grow and support an active customer community through engaging campaigns, communications, member-led user groups, moderation and effective member support • Identify and develop customers into Champions, speakers, reviewers, references and storytellers, building trusted relationships throughout their advocacy journey • Partner across Marketing, Customer Success, Support, Partners, Events, Brand and other teams to connect community and advocacy activity with wider business priorities • Define and track measures of community health and advocacy impact, using data alongside automation and AI-enabled capabilities to improve programs, processes and governance

🎯 Requirements

• Experience in community management, customer advocacy, customer marketing or customer success, with the depth to take ownership of customer-facing programs • Experience managing an enterprise customer community or an advocacy, champion or reference program, with a working understanding of how the other supports the customer journey • Strong relationship-building and influencing skills, with experience working effectively across multiple teams and stakeholders • Confidence prioritizing in an agile environment and using engagement and program data to inform decisions and improve outcomes • A collaborative, customer-focused approach and the ability to create clear connections between customer needs, community engagement and advocacy opportunities

🏖️ Benefits

• Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program

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