Client Success Architect

🕒 July 1

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Blackpoint Cyber

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🎖️ Defense

🔒 Cybersecurity

💰 $190M Series C on 2023-06

Consulting • Defense • Cybersecurity

Blackpoint Cyber is a technology-focused cybersecurity company headquartered in Maryland, USA. Established by former US Department of Defense and Intelligence security experts, Blackpoint leverages its real-world cyber experience to help Managed Service Providers (MSPs) safeguard their infrastructure and operations. The company offers a proprietary cybersecurity ecosystem, including its SNAP-Defense platform for Managed Detection and Response (MDR) services. Blackpoint's dedicated security analysts work 24/7 to combine various security measures, including network visualization and endpoint security, to monitor and respond to threats. Additionally, Blackpoint is launching LogIC, a logging and integrated compliance service designed to assist MSPs with cyber compliance requirements. The company's mission is to deliver comprehensive detection and response services to help MSPs combat the evolving threat landscape.

📋 Description

• Act as a strategic advisor to partners, designing and leading success plans that align Blackpoint's capabilities with partners' business objectives • Translate technical adoption into measurable business outcomes • Anticipate partner constraints and flag risks proactively • Provide tactical recommendations grounded in documented best practices • Build and maintain multi-threaded relationships • Conduct structured risk assessments across assigned partners to identify retention risks • Work closely with GTM, Product, Engineering, and Support teams to align on partner needs

🎯 Requirements

• Strong technical proficiency in cybersecurity and MSP environments with experience in customer-facing technical roles • Proven track record driving customer value, adoption, and engagement • Ability to navigate complex customer environments and communicate effectively across personas • Experience in cybersecurity or adjacent technical domains preferred • Excellent written and verbal communication skills • Bachelor's Degree or equivalent experience • Comfortable working independently and remotely

🏖️ Benefits

• Health, Vision, Dental, and Life Insurance plans • 401k plan • Discretionary Time Off • Other minor perks