Technical Writer

🔥 13 hours ago

🇨🇦 Canada – Remote

💵 CA$107k - CA$133.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔏 Technical Writer

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Blackpoint Cyber

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🎖️ Defense

🔒 Cybersecurity

💰 $190M Series C on 2023-06

Consulting • Defense • Cybersecurity

Blackpoint Cyber is a technology-focused cybersecurity company headquartered in Maryland, USA. Established by former US Department of Defense and Intelligence security experts, Blackpoint leverages its real-world cyber experience to help Managed Service Providers (MSPs) safeguard their infrastructure and operations. The company offers a proprietary cybersecurity ecosystem, including its SNAP-Defense platform for Managed Detection and Response (MDR) services. Blackpoint's dedicated security analysts work 24/7 to combine various security measures, including network visualization and endpoint security, to monitor and respond to threats. Additionally, Blackpoint is launching LogIC, a logging and integrated compliance service designed to assist MSPs with cyber compliance requirements. The company's mission is to deliver comprehensive detection and response services to help MSPs combat the evolving threat landscape.

📋 Description

• Own and rebuild Blackpoint Cyber’s knowledge base into a reliable, structured content platform • Define and enforce the documentation style guide and article templates • Rewrite approximately 150 stale, incomplete, or empty articles • Author approximately 100 new articles covering troubleshooting, client lifecycle, billing workflows, MSP management at scale, and compliance guidance • Build persona-aligned information architecture for internal teams, customers, and partners • Map an end-to-end customer journey through the content • Structure content for machine retrieval with consistent headings, atomic topics, prerequisites, outcomes, metadata, and tagging • Interview support engineers, SOC analysts, and product managers to extract accurate technical detail • Use ticket volume, search queries, article performance, and deflection data to prioritize content work • Establish publishing workflows, content ownership, review SLAs, version control, freshness, and audit cadence • Align documentation with product releases so documentation ships with features • Validate every published procedure for accuracy during live security incidents • Report to the Head of Product and collaborate with Product Management, Technical Support, SOC and threat operations SMEs, and product marketing • Complete first-six-month milestones including knowledge base audit, approved style guide and templates, live information architecture, priority rewrites, workflow governance, and AI-assisted support readiness

🎯 Requirements

• 8+ years of professional technical writing experience, including ownership of a customer-facing knowledge base or help center at scale • Demonstrated experience running a structured content overhaul: audit, information architecture, template and style guide definition, and high-volume rewrites • Strong command of a documented style guide and topic-based, structured authoring principles • Proven ability to work directly with technical SMEs and produce accurate procedural content from interviews, internal docs, and ticket data • Experience writing for technical audiences in cybersecurity, IT operations, MSP/MSSP, or enterprise SaaS • Working knowledge of knowledge base and documentation platforms such as Zendesk, Intercom, Confluence, Document360, or similar • Experience with Markdown and Git-based docs workflows • Comfort using content analytics and support data to prioritize work and demonstrate impact • Excellent written English • Strong self-direction and ability to maintain a quality bar under volume pressure • Preferred: direct experience documenting MDR, EDR, SIEM, managed security services, or writing for an MSP audience • Preferred: experience preparing content for AI-assisted support, RAG retrieval, or agentic support workflows, including chunking, metadata, and retrieval-quality evaluation • Preferred: familiarity with CIS, NIST, SOC 2, HIPAA, PCI DSS, or Essential Eight • Preferred: experience with API and integration documentation • Preferred: ability to produce diagrams, screenshots, or short walkthrough videos

🏖️ Benefits

• For eligible employees in the US: Health Insurance, Vision, Dental, and Life Insurance plans • Robust 401k plan • Discretionary Time Off • Other minor perks • International employees receive competitive benefits in accordance with local market standards and applicable country requirements • Equity participation available to employees globally • Bonus opportunity