Onboarding Manager

November 24

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+21 more states

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🦬 Montana – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $100k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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Blackthorn.io

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We believe everything in life should be easy to use, whether it's Instagram or piloting one of Elon's rockets. We've built the highest-rated Event Management and Payment Processing apps for Salesforce users, so businesses can focus on their customers instead of having to fight with their CRM.

51 - 200 employees

📋 Description

• Serve as the project manager and primary point of contact for customers during onboarding, guiding them from kickoff through go-live. • Manage multiple concurrent onboarding projects, balancing timelines, deliverables, and stakeholder communication. • Lead discovery and requirements gathering sessions with customers to define onboarding scope, success criteria, and timelines. • Develop and manage project plans, milestones, and risk/issue logs to ensure on-time and high-quality delivery. • Configure, guide, or oversee system setup and data preparation steps as needed for customer go-live. • Follow repeatable onboarding processes, templates, and playbooks to ensure consistency and scale. • Facilitate customer enablement sessions or “office hours” to prepare teams for launch and provide enablement support for existing customers. • Act as the coordination hub across internal teams (Sales, Product, Engineering, Support) during the onboarding phase. • Provide structured handoff to Customer Success Managers (CSMs) at go-live. • Capture customer feedback during onboarding and relay insights to Product and Engineering.

🎯 Requirements

• 3+ years of experience in SaaS onboarding, implementation, or project management roles. • Proven project management expertise: scoping, planning, tracking, risk management, and stakeholder communication. • Hands-on Salesforce knowledge; Salesforce Administrator certification a plus. • Strong technical aptitude for SaaS implementations — comfortable with system configuration, workflow documentation, and data considerations. • Excellent remote communication and facilitation skills, able to engage customer stakeholders in virtual settings. • Experience producing clear project documentation (functional specs, flow charts, swim lanes, trackers). • Ability to manage multiple simultaneous projects in time-sensitive environments.

🏖️ Benefits

• An incredible team of smart and supportive people • A deep feeling of satisfaction and completion • Fully remote global team working from home • Stock options for every employee • Flexible work week • $400 office stipend • Maternity/Paternity leave • Student loan debt assistance • Pledge 1% - time off during the year for helping nonprofits • Health insurance contribution (if in the US) • Children's 529 college fund assistance (if in the US)