Customer Success Manager,CX

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Blue Ocean Global Technology

WebsiteLinkedInAll Job Openings

51 - 200 employees

Consulting • Digital Transformation • Technology Development

Blue Ocean Global Technology is a consulting firm specializing in digital transformation, business consulting, and technology development. With a commitment to driving positive outcomes for clients, they offer a wide array of services including risk management, public relations, reputation management, and intellectual property consulting. As a federal contractor, they play a vital role in important government initiatives and uphold high standards of quality and compliance. Their diverse team of experts collaborates to deliver innovative solutions that enable businesses to thrive in a rapidly evolving market.

📋 Description

• Manage a broad portfolio of Enterprise and Commercial customers using a scalable, one-to-many engagement model • Deliver value through digital touchpoints, including webinars, email campaigns, in-app messaging, and group sessions • Monitor and act on customer health signals (usage, engagement, sentiment) to proactively mitigate risk and drive adoption • Execute playbooks and workflows to support onboarding, product adoption, renewal readiness, and expansion opportunities • Support customers in achieving their goals through structured success journeys and best practice guidance • Identify and escalate at-risk accounts or high-impact opportunities for Sales or higher-touch CS coverage • Maintain accurate data in the customer success platform (e.g., Planhat), including engagement, risks, and lifecycle stage • Contribute to the development and optimization of scaled CS programs, content, and automation workflows • Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience

🎯 Requirements

• 1-3 years of experience in Customer Success, Account Management, or related SaaS roles • Experience managing high-volume account portfolios or working in a scaled/tech-touch model • Strong communication skills, with the ability to engage customers effectively in one-to-many formats • A data-driven mindset—comfortable interpreting usage data and customer signals to inform actions • Highly organized with the ability to manage competing priorities at scale • Proactive, solutions-oriented, and comfortable working in a fast-paced, evolving environment • Experience working with CRM/CS platforms (e.g., Planhat, Salesforce)