Customer Success Manager – Tech Touch

🔥 1 hour ago

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Solink

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔐 Security

🤖 Artificial Intelligence

☁️ SaaS

Security • Artificial Intelligence • SaaS

Solink is a cloud-based video security and analytics platform that provides businesses with comprehensive visibility by integrating video with data. Utilizing AI-powered insights, Solink helps inform business strategies to safeguard people, assets, and profits. The system offers intuitive video search capabilities, remote video access, event search and notifications, and professional video alarms. With over 200 integration partners, Solink's camera-agnostic solution maximizes ROI by connecting existing systems. It caters to various industries, such as retail, hospitality, healthcare, and more, enhancing their security and operational efficiency.

📋 Description

• Build Scalable Onboarding Experiences: Design and maintain high-quality onboarding programs that help customers get up and running without requiring a dedicated CSM. • Contribute to a Shared Book of Business (Digitally): Engage primarily through scaled channels (shared inbox, automated touchpoints). • Develop and Maintain Customer Resources: Create and iterate on playbooks, help center content, and onboarding checklists. • Build and Manage Automations: Identify opportunities to replace manual outreach with smart, triggered workflows. • Monitor Customer Health at Scale: Track adoption signals and engagement data across your segment. • Drive Retention and Expansion Programmatically: Contribute to retention and upsell outcomes through well-timed, relevant digital touchpoints. • Run Scaled Customer Programs: Plan and execute recurring programs such as webinars and product updates. • Collaborate Cross-Functionally: Work closely with Marketing, Product, and High Touch CS teams. • Measure and Improve: Define success metrics for the programs you own and iterate based on data and feedback. • Support Pre-Sales When Needed: Occasionally assist the Sales team with questions about onboarding expectations.

🎯 Requirements

• 2+ Years in a Customer-Facing SaaS Role: You have experience in Customer Success, Account Management, or a related field at a SaaS company. • Builder Mentality: You don't just respond to problems; you build systems to prevent them. • Strong Written Communicator: Your written communication is clear, warm, and efficient. • Data-Driven: You're comfortable working with customer health data, adoption metrics, and engagement signals. • Technically Curious: You pick up new tools and platforms quickly. • Project Management Skills: You can scope, plan, and execute medium-to-large projects independently. • Collaborative and Coachable: You thrive in a team environment and actively seek feedback.

🏖️ Benefits

• Fully paid health & dental (no waiting period) + $500 health spending account. • Monthly reimbursement for fitness, wellness, or mental health programs. • Meaningful equity: Every full-time, permanent employee has a stake in our growth. • Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together. • Candid culture: Clear expectations, honest feedback, and no politics. • Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.