Strategic Customer Success Manager

🕒 June 27

🇨🇦 Canada – Remote

💵 $120.8k - $156.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Partner with Samsara’s largest Fleet customers to understand challenges, advise on leveraging the IoT platform, and serve as a long-term strategic partner • Work cross-functionally with Sales, Support, Sales Engineering, Product, Finance, and other teams • Help customers improve the safety, efficiency, and sustainability of their operations • Compose joint success plans outlining customer objectives, metrics, and timelines • Orchestrate executive business reviews with customer decision-makers and Samsara leadership • Conduct customer workshops and recommend workflow changes • Explain Samsara platform capabilities across industries including field services, utilities, transportation, and school buses • Drive progress on customer requests with cross-functional teams • Mentor wider Customer Success teams • Champion and embed Samsara’s cultural principles as the company scales

🎯 Requirements

• 6+ years of work experience, with recent experience in a senior Customer Success, account management, or strategic consulting role • Experience supporting Enterprise SaaS and/or Fortune 500 companies • Strong priority management and high emotional intelligence • Experience supporting or working with technical products • Strong problem-solving skills and solutions-oriented approach • Proven track record of building trust, communicating effectively, and driving change with executives, Product and Engineering leadership, and software users • Initiative and ability to thrive in a fast-paced, change-heavy environment • Diplomacy, tact, and poise under pressure • Bachelor’s degree from a 4-year institution • Customer travel availability up to 25–40%

🏖️ Benefits

• Above-market total compensation combining base salary, performance-based bonus/variable pay, and equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible working model • Remote work support where aligned with operational requirements