Strategic Customer Success Manager

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Ensure customers increase the safety, efficiency, and sustainability of their operations with the IoT platform • Compose joint success plans with customers • Orchestrate executive business reviews • Conduct workshops with customers to recommend workflow changes • Understand the capabilities of the Samsara platform • Partner with cross-functional teams to drive progress on customer requests • Serve as a mentor to the wider Customer Success teams • Champion and embed Samsara’s cultural principles

🎯 Requirements

• 6+ years of work experience in a senior Customer Success, account management, or strategic consulting role • Experience supporting Enterprise SaaS and/or Fortune 500 companies • Strong priority management and high emotional intelligence • Experience supporting or working with technical products • Solutions-oriented with strong problem-solving skills • Proven track record of building trust and communicating effectively • Passion for going above and beyond the call of duty • Bachelor’s degree from a 4-year institution

🏖️ Benefits

• Comprehensive health and parental leave plans • Flexible, employee-led remote model • Professional development stipend • Performance-based bonus/variable pay • Equity opportunities for eligible roles