Customer Success Associate

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DataDocks

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

☁️ SaaS

🚗 Transport

🤝 B2B

💰 $750k Grant - DataDocks on 2025-03

SaaS • Transport • B2B

DataDocks is a B2B SaaS platform for dock scheduling and yard management that gives warehouses and distribution centers real‑time visibility into docks, trailers, and yard activity. It provides a branded self‑service carrier portal, automated timestamps and notifications, rules-based scheduling to prevent double bookings, integrations with WMS/TMS, and mobile apps, all backed by SOC 2 compliance. The product focuses on reducing detention fees, lowering driver wait times, increasing throughput without adding doors or staff, and replacing manual spreadsheets and phone-based scheduling.

📋 Description

• Onboarding and training customers • Helping accounts get the most value from DataDocks • Helping customers discover more value and adoption opportunities • Troubleshooting issues and solving problems • Testing new features before they go live • Gathering customer feedback and identifying trends • Working closely with the team on product improvements • Becoming the internal “voice of the customer”

🎯 Requirements

• You genuinely like helping people • You notice details other people miss • You ask “why?” a lot • You enjoy figuring things out independently • You’re comfortable jumping between conversations, testing, problem-solving, and ideas • You want to work somewhere where your opinions actually matter • You’d rather be part of a growing team than a giant corporation • You don’t need 5+ years of experience. We care more about curiosity, communication, ownership, and willingness to learn • Bonus points if you: • Have startup or SaaS experience • Have worked in Customer Success, Support, or Account Management • Like thinking about user experience and workflows • Enjoy breaking things while testing software

🏖️ Benefits

• 100% remote work • A ton of autonomy and trust • Real opportunities to grow with the company • Exposure to enterprise-level customers • A role where you can influence both customer experience and product direction • A team that values ideas over titles • You won’t just be another number here