Account Specialist

🔥 50 minutes ago

🇨🇦 Canada – Remote

💵 $35.5k - $65k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Review and evaluate delinquent, high-risk, or written-off accounts for collection opportunities • Provide collections-related sales and service to BMO customers and prospects • Advise customers on payment strategies and products • Execute sales and service activities according to approved procedures • Deliver exceptional customer service and build trust with clients • Develop and maintain long-term, profitable customer relationships • Execute loss mitigation processes for non-performing and high-risk accounts • Handle incoming calls professionally and efficiently • Identify customer needs and provide payment and collections strategy advice • Send client communications and process transactions • Collaborate with internal stakeholders and refer customers to appropriate business groups • Escalate complex or unresolved customer situations • Complete documentation and organize work information accurately • Participate in collections lifecycle activities and loss mitigation solutions • Analyze data and provide insights and recommendations • Integrate marketing promotions into customer conversations when appropriate • Maintain current knowledge of collections strategies, practices, trends, products, services, and regulations • Support continuous improvement initiatives • Apply BMO’s Risk Management Framework and make risk-informed decisions

🎯 Requirements

• Typically between 1–2 years of relevant experience • Post-secondary degree in related field of study desirable, or equivalent combination of education and experience • Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area • Knowledge of BMO products and services • Knowledge of competitive marketplace and trends in product offerings • Basic specialized knowledge • Good verbal and written communication skills • Good organization skills • Good collaboration and team skills • Good analytical and problem-solving skills • Ability to maintain confidentiality of customer and Bank information • Ability to follow documented policies and procedures • Ability to work within approved risk, policy, legal and regulatory frameworks

🏖️ Benefits

• Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans • Performance-based incentives • Discretionary bonuses • Other perks and rewards • In-depth training and coaching • Manager support • Network-building opportunities • Accommodations available on request during the selection process