Account Renewals Specialist

Job not on LinkedIn

🔥 17 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alcumus

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private Equity Round on 2022-05

Consulting • Healthcare • Logistics

Alcumus is a technology-driven company specializing in compliance and risk management solutions. They provide software and services that help organizations maintain health and safety standards, manage risk, and stay compliant with regulations. With a focus on improving operational efficiency and workforce safety, Alcumus serves businesses across various sectors, providing them with the tools needed to thrive in a regulatory environment.

📋 Description

• Strengthen and grow relationships with existing customers using ComplyWorks and SafeContractor solutions • Guide customers through the renewal process by demonstrating the value of contractor management solutions • Maintain high levels of customer satisfaction and engagement • Manage incoming calls and emails related to renewals and negotiations • Use effective negotiation techniques to create mutually beneficial outcomes • Identify upselling and cross-selling opportunities to increase revenue and customer engagement • Manage escalations involving internal and external partners • Implement strategies and recommendations supporting successful customer renewals • Use consultative selling techniques to understand customer needs and recommend appropriate solutions

🎯 Requirements

• Advanced proficiency in English and French • Fluency in both French and English is required • A minimum of two years of experience in sales and/or renewal-focused roles • Experience developing new opportunities (“hunting”) and growing existing accounts (“farming”) in a fast-paced work environment • Passion for sales and renewals, with a desire to grow your career in this field • Demonstrated track record of achieving successful customer renewals • Proficiency with Microsoft Dynamics 365, Odoo or another CRM platform • Proficiency with the Microsoft 365 suite • Excellent balance of customer service, account management and sales skills

🏖️ Benefits

• Vacation – starting at 3 weeks • Wellness Days & Annual Giving Day • Comprehensive medical and dental coverage • End-of-year, company-wide shutdown • LinkedIn Learning License for upskilling & development • Integrated mental health & wellbeing support • Equal-opportunity and inclusive workplace • Application response within 15 working days • Interview process via Microsoft Teams