Account Specialist, High Value at Risk

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $45.5k - $84.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎲 Risk

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Review and evaluate delinquent, high-risk, or written-off accounts for collections opportunities • Provide collections-related sales, service, payment strategy, and product advice to BMO customers or prospects • Deliver exceptional customer service and build long-term, profitable client relationships • Address complex and escalated customer requests and transactions • Contact customers to obtain application information and communicate payment status and results • Execute loss mitigation processes for non-performing and high-risk accounts • Handle incoming calls professionally and efficiently • Probe customer needs and advise on payment and collections strategies • Send client communications, process transactions, and coordinate with internal stakeholders • Integrate marketing promotions and programs into customer conversations • Provide guidance to assigned business/group on solution implementation • Support strategic initiatives with internal and external stakeholders • Develop action plans and solutions to maximize recovery and safeguard the Bank’s interests • Serve as a key support contact, resource, and coach for Consumer Collections personnel • Negotiate effectively while adhering to guidelines, requirements, and regulations • Analyze accounts and data to assess collection probability and provide recommendations • Prepare regular and ad-hoc reports and dashboards • Develop and execute short-term tactics and plans to drive behaviours, activities, and results • Manage customer-call transactions or refer matters to appropriate internal groups • Escalate complex or unresolved customer situations to managers • Complete documentation to accurately process customer requests • Integrate information from multiple sources to improve processes, analysis, and reporting • Lead or participate in designing, implementing, and managing core business/group processes • Support development and promotion of business/group programs • Identify business needs and design/develop tools and training programs, including possible training delivery • Participate in collections lifecycle execution and loss mitigation solutions, including loan modifications and liquidation alternatives • Follow documented policies and procedures • Identify referrals to other business groups • Support continuous improvement initiatives • Work mostly independently and exercise judgment within established rules • Apply the Risk Management Framework when making sound, risk-informed decisions

🎯 Requirements

• Typically between 3 - 5 years of relevant experience • Post-secondary degree in related field of study or an equivalent combination of education and experience • Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards • Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good • Knowledge of BMO products and services - Good • Knowledge of competitive marketplace and trends in product offerings • Specialized knowledge from education and/or business experience • Verbal & written communication skills - In-depth • Collaboration & team skills - In-depth • Analytical and problem solving skills - In-depth • Influence skills - In-depth • Ability to maintain confidentiality of customer and Bank information • Knowledge of collections strategies, practices, trends, industry best practices, and regulatory environment • Ability to apply BMO's Risk Management Framework and comply with applicable policies, laws, and regulations

🏖️ Benefits

• Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans • Performance-based incentives • Discretionary bonuses • Other perks and rewards • In-depth training and coaching • Manager support • Network-building opportunities • Accommodations available on request during the selection process