Bilingual Solutions Support Agent

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities • Understands customer needs and provides collections-related sales and service • Advises customers on payment strategies and products that meet their objectives • Fulfills sales and service activities for the customer in accordance with approved procedures • Delivers exceptional customer service that builds trust through expertise, responsive service and support • Develops rapport and instils confidence with clients • Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts • Handles incoming calls in an informed, professional, and efficient manner • Probes to understand customer needs and provides advice related to payments and overall collections strategies • Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met • Analyzes data and information to provide insights and recommendations • Completes required documentation to ensure customer’s requests are accurately processed • Organizes work information to ensure accuracy and completeness • Maintains current knowledge of collections strategies, practices, and trends

🎯 Requirements

• Typically between 1 – 2 years of relevant experience • Post-secondary degree in related field of study desirable or an equivalent combination of education and experience • Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections • Knowledge of BMO products and services • Knowledge of competitive marketplace and trends in product offerings • Basic specialized knowledge • Verbal & written communication skills - Good • Organization skills - Good • Collaboration & team skills - Good • Analytical and problem solving skills - Good • Fluent in French and English

🏖️ Benefits

• Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans