Business Support Analyst

Job not on LinkedIn

🔥 18 minutes ago

🇨🇦 Canada – Remote

💵 $45k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Provide first- and/or second-level business support, advice, and guidance to sales and service colleagues • Act as a trusted advisor and provide business process, policy, procedure, product, and system expertise • Develop solutions and recommendations based on business strategy and stakeholder needs • Advise assigned business/groups on solution implementation • Support strategic initiatives with internal and external stakeholders • Build stakeholder relationships and ensure alignment • Analyze data and information to provide insights and recommendations • Lead and participate in team projects and stay current on initiatives and processes • Deliver timely, accurate, and efficient service • Coach and guide junior team members • Provide first-point-of-contact operational support to internal business partners and end clients • Provide service and support for in-scope business groups, products, policies, and procedures • Maintain subject-matter expertise • Notify business partners and provide updates on operational issues • Ensure Incident Management Processes are followed • Support change management execution and sustainment activities • Develop tailored messaging, including writing, editing, and distributing communications • Organize work information for accuracy and completeness • Coordinate strategic initiative implementation activities and track metrics and milestones • Identify, diagnose, and solve problems within established rules • Apply BMO’s Risk Management Framework and make risk-informed decisions aligned with business strategy, policies, laws, and regulations

🎯 Requirements

• Typically 3–5 years of relevant experience • Post-secondary degree in a related field of study or an equivalent combination of education and experience • Good PC skills, including MS Word, Excel, and PowerPoint • Good knowledge of business/group processes, procedures, tools, and technology • Knowledge of applicable risk and regulatory requirements and their impact on the business/group • Specialized knowledge from education and/or business experience • In-depth verbal and written communication skills • In-depth collaboration and team skills • In-depth analytical and problem-solving skills • In-depth influence skills • Ability to work mostly independently • Shift requirement: 9:30 am–6 pm EST

🏖️ Benefits

• Performance-based incentives • Discretionary bonuses • Other perks and rewards • Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans • In-depth training and coaching • Manager support • Network-building opportunities • Tools and resources to reach new milestones • Accommodations available on request during the selection process