Pre-Delinquency Call Center Specialist – Inbound/Outbound

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Seeks to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer. • Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts. • Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments. • Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met. • Develops rapport and instills confidence with clients in order to develop credibility and earn their trust as a relationship manager. • Integrates marketing promotions and programs into customer conversations as appropriate. • Reviews accounts and analyzes data and information to determine the probability of collection; provides insights and recommendations. • Completes required documentation to ensure customer’s requests are accurately processed. • Leads/participates in the design, implementation and management of core business/group processes. • Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.

🎯 Requirements

• Typically between 3 - 5 years of relevant experience • Post-secondary degree in related field of study or an equivalent combination of education and experience • Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards • Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good. • Knowledge of BMO products and services - Good. • Knowledge of competitive marketplace and trends in product offerings. • Specialized knowledge from education and/or business experience. • Verbal & written communication skills - In-depth. • Collaboration & team skills - In-depth. • Analytical and problem solving skills - In-depth. • Influence skills - In-depth.

🏖️ Benefits

• Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans