Senior Manager, Collections Call Center – LVAR/MVAR

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Logo of BMO U.S.

BMO U.S.

5001 - 10000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Lead and inspire a high-performing team • Build and sustain a strong, inclusive, and performance-driven culture • Own and drive operational performance • Shape strategy and influence outcomes • Lead change and continuous improvement • Strengthen risk and control discipline • Leverage data to drive better decisions

🎯 Requirements

• 7+ years of relevant experience in collections, operations, or financial services • Proven ability to build and lead high-performing teams • Experience influencing senior stakeholders and driving alignment • Demonstrated success leading through change and improving performance • Strong analytical capability with the ability to translate insights into action • Comfort navigating complex, fast-paced, and ambiguous environments

🏖️ Benefits

• Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans

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