Service Delivery Manager

Job not on LinkedIn

🔥 18 hours ago

🇨🇦 Canada – Remote

💵 $85.5k - $185k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Serve as the focal point for major issue management • Participate in incident restoration, communicate with stakeholders, and drive investigations and improvement plans • Liaise with business and technology partners to understand problems and opportunities • Oversee service availability and service improvement plans to ensure Service Level Agreement commitments are met • Monitor, restore, change, support, and handle day-to-day activities for mission-critical systems on a 7/24/365 basis • Monitor and restore infrastructure, applications, and security services while meeting service level agreements • Provide Help/Service Desk support • Coordinate and facilitate Incident Management • Deploy changes to production environments and engage third-party providers during incidents • Respond immediately to production program or system problems • Participate in testing cycles to ensure deployment capability and operability • Deploy, implement, and provision applications and infrastructure according to deployment plans and build guides • Provide strategic input into business decisions as a trusted advisor • Recommend and implement solutions based on analysis of issues and business implications • Identify emerging issues and trends to inform decision-making • Manage resources and lead strategic initiatives supporting business and financial goals • Monitor and track performance and address issues • Analyze data and information to provide insights and recommendations • Lead operational programs and adapt execution as needed • Provide end-to-end technology support across computer, applications, network, and storage environments, including root-cause analysis • Drive and promote new processes, systems, technology, operations, and performance capabilities • Proactively monitor system performance and identify operational improvements • Support deployment activities and manage implementation issues through resolution • Perform initial triage and investigation to ensure fast issue and incident resolution • Monitor technical infrastructure, applications, and business transactions through automated systems and instrumentation • Provide inbound call assistance to end users for application, technical, and IMACD needs using knowledge bases and run books • Collaborate with appropriate areas across the bank • Develop knowledge assets required for operations • Promote adherence to standards and industry best practices • Mentor employees and build communities of practice and technology networks • Stay current with industry technical and business trends through professional associations, practice communities, and individual learning • Serve as a specialist resource to senior leaders and stakeholders • Address complex and ambiguous situations and implement changes in response to shifting trends • Apply BMO’s Risk Management Framework and Risk Culture while executing the role

🎯 Requirements

• Typically 7-10 years of work experience in IT or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math or business • Understanding of Information Technology operating processes used for systems, including IT Operations mandatory operating standards for monitoring, logging, and alerting • Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience • Technical and/or business functional knowledge of systems, tools, timing, and dependencies • Combination of education, experience and industry knowledge • Verbal and written communication skills - In-depth / Expert • Analytical and problem solving skills - In-depth / Expert • Influence skills - In-depth / Expert • Collaboration and team skills, with a focus on cross-group collaboration - In-depth / Expert • Able to manage ambiguity • Data driven decision making - In-depth / Expert • Must make sound, risk-informed decisions aligned with business strategy and applicable policies, laws, and regulations

🏖️ Benefits

• Performance-based incentives • Discretionary bonuses • Other perks and rewards • Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans • In-depth training and coaching • Manager support • Network-building opportunities • Accommodations available on request during the selection process