Membership Coordinator

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Board.org

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Board. org is a professional membership organization that builds peer communities and runs events, summits, and curated resources for leaders at large companies. It connects enterprise leaders across functions—privacy, DEI, employee experience, data strategy, ESG, L&D, supply chain, marketing, and talent—providing expert-led discussion forums, guidance, benchmarks, and practical playbooks to help members make informed strategic decisions. The organization operates B2B communities, publishes guides and research, and hosts industry-focused events for knowledge sharing and leadership development.

📋 Description

• Build trusted relationships with senior leaders across Fortune 1000 member organizations through regular outreach and proactive engagement. • Execute structured member health campaigns, helping ensure members are participating in peer connections, in-person summits, discussion forums, research initiatives, and other engagement opportunities. • Schedule and coordinate executive member introductions, advisory calls, and peer connections. • Partner with Membership Directors to identify at-risk memberships early and execute retention and engagement plans before renewal. • Support membership renewals by coordinating outreach, gathering feedback, scheduling renewal conversations, and preparing account insights for Membership Directors. • Expand relationships within existing member companies by identifying additional executives who would benefit from participation. • Maintain accurate CRM records, member health data, and account activity to help drive informed decisions. • Partner across Membership, Research, Marketing, and Operations to deliver a seamless member experience. • Leverage PowerBI dashboards and AI tools to monitor member health, identify trends, prioritize outreach, and improve operational efficiency. • Continuously identify opportunities to improve workflows, member engagement, and operational processes.

🎯 Requirements

• 1–4 years of experience in Customer Success, Account Management, Membership, Community Management, Client Services, Sales, or a similar relationship-focused role. • Exceptional communication skills, both written and verbal. • Strong organizational skills with the ability to manage multiple priorities simultaneously. • A proactive mindset that enjoys reaching out, solving problems, and helping people succeed. • Excellent attention to detail and comfort working within CRM systems and data. • Interest in learning how enterprise executives make strategic business decisions. • Strong collaboration skills and a team-first mentality. • Curiosity about AI and enthusiasm for leveraging new technology to work smarter and improve member experiences. • Experience using Salesforce, Microsoft Office, Power BI, or similar business systems is a plus.

🏖️ Benefits

• A competitive compensation package • Remote work model with the flexibility of working from home • A Flexible Paid Time Off Policy, 12 paid company holidays, and Summer Hours to help you recharge • Comprehensive group benefits including health, dental, and flexible spending accounts to support your well-being • Occasional opportunities to travel and experience our events in person • Real room to grow your career in a high-growth environment where your contributions matter