Client Support Specialist

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $41.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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BodySpec

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

BodySpec is a company offering DEXA scans, which are precise measurements of body fat and muscle composition. They provide affordable, quick, and convenient full-body health scans starting at just $39. 95. With widespread locations and mobile clinics, BodySpec makes it easy for individuals to track and improve their health over time through detailed insights. Their services emphasize a human touch, with expert consultations to decode scan results, helping prevent injury and illness and support fitness goals. The company aims to make medical-grade health and fitness scans accessible to everyone, promoting measurable, life-enhancing changes.

📋 Description

• Handle high-volume inbound and outbound client interactions via phone, email, text, and Slack • Manage appointment scheduling, rescheduling, and cancellations • Answer client questions about nutrition, health, fitness, and DEXA technology • Partner with events and operations teams on outbound communications and logistical coordination for scan events • De-escalate and triage complex or sensitive client situations • Contribute to process improvements by flagging recurring issues, suggesting workflows, and refining customer experience standards

🎯 Requirements

• 3+ years of customer experience in a high-volume environment • Experience with CX platforms such as HubSpot, AirCall, or Zendesk is a strong plus • Strong working knowledge of CX KPIs, metrics, and best practices • Ability to adapt quickly and learn new systems fast • Must pass an internal knowledge and skills assessment within 90 days • Exceptional written and verbal communication • Natural empathy across a wide range of clients • Genuine interest in health, wellness, and fitness • Ability to learn the science of DEXA and explain it clearly • Ability to thrive with direct, unfiltered feedback • US-based • Reliable internet connection • Quiet home workspace • Ability to work the specified schedule, including mandatory Sunday hours • Work authorization in the United States is requested in the application

🏖️ Benefits

• Performance bonus up to 7% of base salary annually • Half of the performance bonus paid in stock options • Team revenue bonus of $500/month when monthly goals are met • Additional stock option grants based on performance • Profit sharing based on performance • Health insurance • Dental insurance • Vision insurance • 401(k) • Paid time off • Sick leave • Company-wide peer bonus program • Employee assistance program • Regular virtual and in-person team events • Direct mentorship from experienced operators

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