Service Support Representative – Days

🔥 16 hours ago

🐊 Florida, North Carolina, +1 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote ⚔️ Virginia – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TechFlow, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

TechFlow, Inc. is a 100% employee-owned company specializing in a range of advanced technological fields. The company provides innovative services that include digital services, energy and mobility solutions, and operations and maintenance for both government and commercial sectors. TechFlow prides itself on cutting-edge innovation and a personal touch, ensuring partnerships built on trust and respect. The company is involved in driving change through advanced data analysis, evident in its work with the Transportation Security Administration to improve equipment maintenance at federal airports. With a strong focus on future-proofing investments, TechFlow leverages the latest technologies to lead organizations into a sustainable future, emphasizing net-zero goals and energy-saving technologies.

📋 Description

• Support the Platform Services team on a high-profile government contract • Track ticket statuses daily with field support • Review required customer documents for accuracy • Support internal operations • Communicate directly with customers • Work independently on a high-productivity team • Process stakeholder requests and inquiries via telephone, email, or web • Update the ticketing system according to contract requirements • Review and validate daily reports for accurate data and metrics • Troubleshoot phones, applications, and database issues • Respond promptly to stakeholder inquiries • Maintain detailed records of stakeholder interactions, transactions, comments, and complaints • Communicate and coordinate with colleagues • Provide feedback on stakeholder service-process efficiency • Ensure stakeholder satisfaction and provide professional support • Maintain a positive, empathetic, and professional attitude toward stakeholders

🎯 Requirements

• High school diploma • 2+ years of experience in a service support role • Experience with ticketing systems, data, and validating tickets for quality metrics • Experience responding directly to customers and field support verbally and in writing • Ability to work a flexible schedule including overnight support and holidays • Reliable high-speed internet to support remote work and timely communication • Must be able to obtain a Public Trust Clearance and be comfortable with a processing period of up to 60 days prior to start date • Basic understanding of troubleshooting skills/steps (preferred) • Tier 1 service experience (preferred)

🏖️ Benefits

• Employee stock ownership plan (ESOP) with annual employer contribution per plan guidelines • 401k plan with Roth option • Employer match eligibility • Immediate vesting • Paid time off • 11 paid holidays per year • Comprehensive medical, dental, and vision plans • Company-paid Life & AD&D insurance plan • Employee Assistance Program • Wellness Resources • Company-paid training and development program • Voluntary Life & AD&D Insurance for employee, spouse, and children • Short-term and long-term disability per plan guidelines • Legal Shield and Identity Theft protection plans • Pet Insurance • Fully work from home/remote arrangement

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