Customer Success Manager

🕒 August 24

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🌽 Illinois, Nevada, +3 more states – Remote

🌽 Illinois – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote ❄️ Minnesota – Remote

💵 $68k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bonterra

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🤝 Non-profit

🌍 Social Impact

B2B • Non-profit • Social Impact

Bonterra is a company that provides purpose-built software solutions designed to enhance the impact and efficiency of nonprofits, corporations, foundations, and public agencies. Their products include tools for corporate social responsibility, strategic philanthropy, employee engagement, grants management, case management, and fundraising. Bonterra empowers organizations with the software, coaching, and expertise needed to maximize their social impact and streamline their operations. The company focuses on serving changemakers aiming to improve social good, expand their supporter base, and achieve greater community outcomes.

📋 Description

• Own a retention target and consistently forecast renewal likelihood, surfacing risk early to enable customer retention • Build and maintain renewal account plans for Critical Path accounts, including goals, stakeholders, whitespace, and risk • Lead Adoption Meetings to track usage, review success-plan milestones, and course-correct • Lead Business Reviews and Executive Business Reviews, tailoring messaging to operational owners and budget holders • Build, track, and report account outcomes through documented success plans • Connect product usage to customer goals and articulate partnership value at renewal • Help customers defend budgets and support expansion using evidence of achieved value • Monitor customer health and adoption trends using internal tools, identify at-risk accounts, and execute mitigation plans • Serve as the primary point of contact and build relationships with managers and directors • Collaborate with Product, Sales, and Support to deliver a unified customer experience • Promote community resources, tools, and best practices to build customer self-sufficiency and support program expansion

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role with a strong strategic component, or equivalent skills • Ability to independently own a book of business and handle complexity and ambiguity with sound judgment • Track record of building and executing success plans, tracking and reporting outcomes, and translating product usage into customer value • Experience forecasting renewal risk and likelihood • Strong analytical mindset and experience using customer health data and reporting tools • Excellent written and verbal communication skills • Ability to lead business reviews and EBRs and build credibility with director and executive stakeholders • Ability to manage multiple priorities and a complex portfolio in a dynamic environment • Experience supporting nonprofit programs is a plus • Willingness to travel up to 20% for customer meetings and strategic planning sessions • Must not require current or future sponsorship for employment authorization

🏖️ Benefits

• Comprehensive benefits package supporting health, well-being and growth • Potential bonuses, incentives, and equity as part of the total rewards package • Full-time employee compensation and benefits applicable in the United States