Implementation Consultant

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🕒 July 7

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BookNook 📚

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

📚 Education

☁️ SaaS

🤝 B2B

💰 Series B - BookNook on 2022-04

Education • SaaS • B2B

BookNook 📚 is a company that provides a synchronous, research-based tutoring platform and virtual tutor services for K–8 schools and districts, delivering small-group reading and math interventions. It offers flexible delivery options (in-house or virtual tutors), structured lessons, data-driven impact tracking, and implementation support to improve student outcomes. BookNook partners with educators and districts to scale high-impact tutoring with evidence-backed efficacy studies and awards recognizing its program design.

📋 Description

• Lead end-to-end implementation for BookNook programs by serving as a strategic consultant to district and school leaders. • Provide implementation guidance, best practices, and solutions while leading onboarding, launch planning, training, rostering, change management, and ongoing program delivery aligned to district goals and customer outcomes. • Monitor implementation performance, analyze customer feedback and program data, and identify opportunities to improve delivery processes, customer experience, and student outcomes. • Independently manage multiple complex implementations by proactively identifying risks, resolving issues, coordinating stakeholders, and ensuring delivery commitments are met. • Serve as the primary point of contact for district leaders, providing strategic guidance throughout implementation and ongoing partnership management. • Partner closely with Regional Directors of Partnerships to support customer retention, renewals, expansion opportunities, and seamless customer transitions throughout the partnership lifecycle. • Track and report on key implementation metrics, customer adoption, and partnership outcomes to ensure successful delivery and identify opportunities for continuous improvement. • Other responsibilities as assigned

🎯 Requirements

• 5+ years leading complex implementations, consulting, account management, educational leadership, or similar customer-facing experience. • Ability to communicate with executive stakeholders both internal and external to the organization • Curiosity and obsession with continuous improvement • Demonstrated ownership and accountability, with a track record of independently managing initiatives and delivering results • Strong organizational, communication, and problem-solving skills with exceptional attention to detail and follow-through • Ability to handle sensitive and confidential information with professionalism and discretion • Experience using data, customer feedback, and program insights to inform decision-making and improve outcomes • Ability to influence and drive alignment across stakeholders without direct authority • Demonstrated understanding of the K–12 education landscape and the challenges facing schools and districts

🏖️ Benefits

• Competitive salary: For this role, compensation range $80-$95K + $10K variable + $500 Referral Fee • Work remotely : Live and work wherever you like in the continental US. • Health insurance : We offer medical, dental, vision and pet insurance for all our team members. • Time to recharge : We offer flexible PTO, 11 paid holidays, and one company-wide week off. • 401(k) : With 3% company match. • Home office setup : Get a laptop + $130 monthly stipend for home expenses. • Employee Recognition: We have built a culture based upon recognizing our coworkers' value based achievements.