Technical Support Engineer

🕒 August 19

🇨🇦 Canada – Remote

💵 $60k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Branch

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

☁️ SaaS

🤝 B2B

💰 $300M Series F - Branch on 2022-02

Marketing • SaaS • B2B

Branch is a growth and measurement platform that provides mobile attribution, deep linking, link management, QR codes, in-app banners, and AI-powered marketing tooling to connect click-to-conversion journeys. The company emphasizes accurate cross-channel measurement and fraud prevention for apps and web, serving advertisers and growth teams with integrations across major ad, analytics, and engagement platforms. Branch is positioned as a B2B SaaS partner for brands (trusted by 100,000 brands and a 3. 5 billion-user network) focused on improving acquisition, engagement, and revenue through reliable linking and attribution.

📋 Description

• Own and resolve incoming technical support requests on the ticketing platform • Provide expert technical assistance to Branch customers • Investigate complex issues and bugs through replication, log analysis, and root-cause analysis • Collaborate with Account Management, Product, and Engineering teams to advocate for customer needs and ensure timely resolutions • Meet or exceed deadlines and SLAs during high-volume periods • Use Zendesk, Guru, Notion, and JIRA to document solutions and improve the internal knowledge base • Learn new technologies and Branch product updates to remain a technical resource

🎯 Requirements

• 2+ years in a technical, customer-facing role • Proven track record of providing amazing customer experiences • Superior interpersonal skills • Ability to translate complex technical concepts into clear, actionable advice • Proficiency with SQL and APIs • Hands-on experience using Chrome Developer Tools for web-based troubleshooting • Ability to multi-task and manage a high volume of tickets without sacrificing quality or attention to detail • Ability to learn new technology quickly • Passion for solving intricate product and technical questions • Experience working with, building, or troubleshooting mobile SDKs or native mobile app code (nice to have) • Familiarity with JavaScript, HTML, and CSS (nice to have) • Prior experience in Mar-tech or a high-growth SaaS environment (nice to have) • Must be located in Canada; the role does not qualify for relocation or visa sponsorship

🏖️ Benefits

• 10% annual bonus tied to company goals • Potential equity for qualifying positions • Health and wellness programs • Paid time off • Retirement planning options • Comprehensive benefits package