Technical Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $60k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Branch

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

💼 Consulting

📣 Marketing

🔌 API

💰 $282M Series F on 2022-02

Consulting • Marketing • API

Branch is a mobile growth company that provides a comprehensive growth platform designed to maximize the value of digital strategies. Their services focus on improving customer engagement, optimizing advertising performance through sophisticated attribution, and ensuring compliance with data protection regulations. Serving over 100,000 companies from startups to Fortune 500 brands, Branch helps businesses create seamless user experiences across various channels, drive conversions, and achieve significant growth in mobile apps and engagement metrics.

📋 Description

• Own and resolve incoming technical support requests on the ticketing platform • Provide expert technical assistance to Branch customers • Investigate complex issues and bugs through replication, log analysis, and root-cause analysis • Collaborate with Account Management, Product, and Engineering teams to advocate for customer needs and ensure timely resolutions • Meet or exceed deadlines and SLAs during high-volume periods • Use Zendesk, Guru, Notion, and JIRA to document solutions and improve the internal knowledge base • Learn new technologies and Branch product updates to remain a technical resource

🎯 Requirements

• 2+ years in a technical, customer-facing role • Proven track record of providing amazing customer experiences • Superior interpersonal skills • Ability to translate complex technical concepts into clear, actionable advice • Proficiency with SQL and APIs • Hands-on experience using Chrome Developer Tools for web-based troubleshooting • Ability to multi-task and manage a high volume of tickets without sacrificing quality or attention to detail • Ability to learn new technology quickly • Passion for solving intricate product and technical questions • Experience working with, building, or troubleshooting mobile SDKs or native mobile app code (nice to have) • Familiarity with JavaScript, HTML, and CSS (nice to have) • Prior experience in Mar-tech or a high-growth SaaS environment (nice to have) • Must be located in Canada; the role does not qualify for relocation or visa sponsorship

🏖️ Benefits

• 10% annual bonus tied to company goals • Potential equity for qualifying positions • Health and wellness programs • Paid time off • Retirement planning options • Comprehensive benefits package