Patient Scheduling, Care Coordination Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

đź’µ $45k - $52k / year

⏰ Full Time

🟡 Mid-level

đźź  Senior

đź‘» Ghost score 2%

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BreatheSuite

11 - 50 employees

🏥 Healthcare

đź’Ľ Consulting

📦 Logistics

đź’° Seed Round on 2021-01

Healthcare • Consulting • Logistics

BreatheSuite is a company offering an at-home lung wellness program, designed to help patients improve their respiratory health from the comfort of their own home. The program is comprehensive, including a welcome kit with equipment like a pulse oximeter, blood pressure cuff, respiratory muscle trainer, exercise bands, and a journal. Patients work with a care team, including physical therapists and respiratory therapists, to create personalized plans to achieve respiratory goals. BreatheSuite focuses on personalized care, offering one-on-one televisits, tailored exercises, breathing training, disease management education, and stress management techniques. The program is accessible for Medicare and most insurance plans.

đź“‹ Description

• Manage patient appointment scheduling and rescheduling workflows across multiple platforms • Communicate with patients by phone, email, and text to coordinate appointments • Help patients navigate appointment changes and provide clear instructions for next steps • Coordinate telehealth logistics and ensure patients have information needed to attend virtual appointments • Monitor daily appointment workflows and proactively identify scheduling conflicts, gaps, or issues • Maintain accurate and up-to-date patient and appointment information across internal systems • Coordinate with clinical and customer success teams to ensure patients are appropriately scheduled • Help keep provider schedules full, organized, and operating efficiently • Follow established scheduling procedures and escalate issues when appropriate • Provide a warm, professional, and patient-centered experience at every interaction • Support evolving patient experience and administrative needs as the team and company grow, with additional responsibilities as required

🎯 Requirements

• Exceptional attention to detail and organizational skills • Strong interpersonal and communication skills • A patient, empathetic, and professional approach to customer interactions • Comfortable communicating with patients who may have questions, concerns, or difficulty navigating technology • Strong ability to manage multiple tasks, priorities, and platforms simultaneously • Comfortable learning and working across multiple software systems • Reliable follow-through and the ability to take ownership of tasks from start to finish • Ability to work independently in a fast-paced, evolving startup environment • Strong written and verbal communication skills • A proactive mindset—you notice what needs to be done and take action • Previous experience in healthcare, health-tech, telehealth, medical administration, or customer success • Experience with patient scheduling or appointment coordination • Experience working with electronic medical records (EMRs), scheduling platforms, CRM systems, or telehealth software • Familiarity with virtual healthcare workflows • Experience working in a startup or rapidly changing environment

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