Care Support Representative

🕒 October 20

🇺🇸 United States – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Brightside Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Brightside Health is an online mental health service provider that offers personalized care for individuals experiencing anxiety, depression, PTSD, bipolar disorder, and more. They provide both therapy and psychiatric services, including medication management, through a virtual platform. Brightside takes a personalized approach with 1:1 support, quick access to licensed professionals, and a focus on measurable results. Their innovative offerings include a Crisis Care program specifically for individuals with a high risk of suicide. The service is designed to be accessible and is covered by insurance, providing convenient mental health care options for patients aged 13 and up.

📋 Description

• Support daily interactions with providers or partners who refer patients to Brightside • Handle telephone and email inquiries • Work directly with providers or partners to resolve non-clinical service questions or issues • Ensure incoming inquiries are addressed accurately and efficiently • Cover phone, email, and chat support • Handle approximately four hours per day of inbound phone calls • Escalate and/or triage issues as needed • Display active listening and patience to existing and potential customers • Interact with various teams to provide assistance and information • Solve routine and complex issues, escalating to appropriate teams • Perform additional duties as required

🎯 Requirements

• Customer-facing experience in a call-center, pharmacy, medical office, or fast-paced startup • Service mindset; empathy and clear, kind, direct communication with customers and team members • Proactive problem-solving ability • Ability to take initiative and thrive in a semi-structured and dynamic work environment • Effective oral and written communication skills • Ability to answer inbound calls, evaluate problems, and provide appropriate solutions with care • Passion for helping mental health care patients obtain access to care • Drive to have a positive impact • Have a BA/BS degree (preferred)

🏖️ Benefits

• Fully paid for comprehensive health care (medical, dental, vision) • Pet Insurance • Life Insurance & Short / Long Term Disability • 401k Plan • 15 Days Paid Vacation • 3 Paid Personal Days • 3 Paid Sick Days • Paid Holidays • Parental Leave • Work remotely • Additional memberships and perks