Customer Success Manager – 13 Month Contract

🔥 6 minutes ago

🇨🇦 Canada – Remote

💵 $70k - $80k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Bucketlist Rewards and Recognition

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

📣 Marketing

👥 HR Tech

Consulting • Marketing • HR Tech

Bucketlist Rewards and Recognition is a platform that provides tools for employee recognition and rewards. The company focuses on helping businesses strengthen company culture, boost morale, increase productivity, and retain talent by creating a customized recognition and rewards marketplace. Their offerings include personalized rewards, automated achievements, and various integrations with existing HR and messaging systems. Bucketlist Rewards serves businesses globally, offering solutions to recruit and retain top talent, motivate teams, and build thriving remote teams.

📋 Description

• Act as the primary customer contact within an assigned book of business • Foster strong customer relationships and maintain regular communication • Collaborate with Sales, Support, Onboarding, Product, and Finance teams • Ensure a seamless customer experience and resolve issues promptly • Provide insights and strategic recommendations to optimize platform usage • Monitor customer health and engagement signals • Identify upsell opportunities and conduct regular check-ins and performance reviews • Conduct Quarterly Business Reviews showcasing delivered value and improvement areas • Focus on achieving a world-class Net Promoter Score and high account growth • Handle escalations and difficult conversations to ensure positive outcomes • Gather and relay customer feedback to influence the product roadmap • Drive customer advocacy, referrals, and case studies • Improve customer loyalty and retention • Stay current on HR, Rewards & Recognition, and employee engagement trends • Review renewal numbers and document upsell opportunities with Finance • Establish client retention goals and strategies • Identify creative ways to grow and expand the book of business

🎯 Requirements

• Bachelor's degree in Business Administration or a related field (preferred) • At least 3 years of experience as a Customer Success Manager in a SaaS environment • Great written and verbal communication skills • Tech-savvy and proficient with CRM software and customer success tools • Ability to manage multiple priorities and workflows in a fast-paced environment • High level of accuracy and attention to detail • Ability to meet deadlines • Creative problem-solving and growth mindset • Ability to expand a book of business • Comfort navigating difficult customer conversations professionally and empathetically • Bilingual in French or Spanish as a second language is an asset • Must reside in and be able to work in Canada

🏖️ Benefits

• Growth opportunities • 100% remote work • Flexible paid time off in addition to paid vacation days • Comprehensive health, dental, vision care, EFAP and more • Annual additional paid day off • Annual funds to spend on personal bucket-list items • Home workspace support • Learning and development funding • Rewards and recognition support

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